Alyse Rearden
Penrith,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Medi and Day Spa Therapist
Temple Skincare and Spa
Castle Hill, NSW
07.2023 - Current
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
- Performed non-invasive body contouring treatments, resulting in improved patient body confidence.
- Delivered exceptional results in laser hair removal treatments, leading to high patient satisfaction rates among clientele.
- Streamlined clinic operations by effectively managing patient flow during high-traffic times, ensuring timeliness and client satisfaction.
- Implemented new treatment offerings based on emerging technologies, expanding available services within the clinic.
- Conducted thorough pre-and post-treatment evaluations, ensuring patients were well-informed about procedures and expectations.
- Increased overall clinic efficiency by maintaining accurate patient records and coordinating appointments.
- Promoted patient safety by adhering to proper sterilization protocols and infection control standards.
QT Spa Therapist
QT Hotel and Spa
Sydney, NSW
07.2023 - 10.2023
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Day Spa Therapist
William Inglis And Son
09.2022 - 07.2023
- Skilled at working independently and collaboratively in the team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in the team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Complete daily administration tasks and lead by example for other therapists.
- Provide client satisfaction.
Beauty Therapist
Cosmetic Beauty And Laser
10.2022 - 01.2023
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on care processes and advised on further care and products.
- Designed skin, body and hair care packages for individual clients.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Provided personalized care packages for multiple clients daily from skincare to overall relaxation techniques.
House Cleaner
Proactive Cleaning Services
09.2021 - 08.2022
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
Shift Manager
Mcdonalds Australia
11.2014 - 09.2021
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Scheduled staff to establish adequate coverage during peak business hours.
Education
Diploma - Beauty Therapy
Tafe NSW
Mt Druitt, NSW10.2022
Skills
- Therapist Collaboration
- Therapist Assistance
- Licensed Therapist
- Certified Spa Therapist
- Day-to-Day Operations
- Spa Operations
- Spa Inspections
- Spa Treatment
- Spa Services
- Spa Treatment Knowledge
Certification
- Diploma of Beauty Therapy, TAFE NSW - October 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medi and Day Spa Therapist
Temple Skincare and Spa
07.2023 - Current
QT Spa Therapist
QT Hotel and Spa
07.2023 - 10.2023
Beauty Therapist
Cosmetic Beauty And Laser
10.2022 - 01.2023
Day Spa Therapist
William Inglis And Son
09.2022 - 07.2023
House Cleaner
Proactive Cleaning Services
09.2021 - 08.2022
Shift Manager
Mcdonalds Australia
11.2014 - 09.2021
Diploma - Beauty Therapy
Tafe NSW
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