Alyse Wilcox
Sydney,Australia
Summary
Detail-oriented public-sector administration professional with five years at NSW Education Standards Authority, complemented by prior administrative and customer-service roles. Expertise includes high-volume administrative support, records management, stakeholder engagement, and meeting coordination. Commits to delivering quality public service and effectively managing competing priorities within dynamic team settings.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work History
English Teacher
Funterra Kids
Tokyo, Japan
11.2025 - 09.2026
- Coordinated and delivered English programs for children, managing lesson preparation, schedules, and communication across multiple workplaces to enhance learning experiences.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Created enjoyable activities to enhance grammar understanding by involving problem-solving and language play.
- Facilitated engaging classroom activities that promoted active student participation and collaboration in language learning.
- Fostered a positive classroom environment to encourage student participation and collaboration.
- Exhibited reliability, flexibility, and clear communication skills in fast-paced international work environment, fostering strong relationships with students and colleagues.
Administrative Support Clerk, Clerk Grade 3/4
NSW Education Standards Authority (NESA)
Sydney, NSW
08.2021 - 09.2025
- Provided high-quality administrative support within a NSW public-sector education environment, contributing to efficient day-to-day operations and service delivery.
- Managed correspondence, records, registers and electronic information, ensuring documents were accurate, appropriately stored and readily accessible.
- Monitored and responded to internal and external enquiries, providing accurate information and redirecting or escalating matters when required.
- Prepared and formatted documentation, correspondence and other administrative material to support information flow and decision making.
- Supported routine financial and administrative processes in accordance with organisational policies, procedures and delegations.
- Coordinated meetings and administrative activities, including scheduling, preparation of materials, and recording or following up actions.
- Used Microsoft Office and organisational systems to maintain accurate information, track work and support efficient business processes.
- Managed competing priorities and high-volume workloads while maintaining accuracy, confidentiality and responsive customer service.
- Worked collaboratively with colleagues and stakeholders, sharing information and adapting to changing team priorities.
- Managed administrative tasks to ensure compliance with education standards and facilitate accurate reporting.
- Supported staff in scheduling meetings and organizing training sessions efficiently.
- Assisted in maintaining accurate records in education oversight databases.
- Implemented office procedures that streamlined daily operations and improved overall productivity.
- Collaborated with team members to address inquiries from educational institutions promptly.
- Answered customer inquiries via telephone and email in a timely manner.
- Managed daily processing of incoming and outgoing mail to maintain efficient communication flow.
- Maintained accurate records of all files and documents stored electronically or physically.
- Compiled records, transcribed minutes from meetings, prepared agendas, tracked project deadlines.
- Organized travel arrangements for staff members in accordance with company policies and procedures.
- Provided assistance in organizing events like conferences or seminars.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Collaborated with team members to enhance administrative workflows and processes, resulting in a more efficient team environment.
Administration / Support
Douglas Hanly Moir Pathology
Sydney, NSW
03.2017 - 08.2021
- Facilitated administrative and customer-service functions in high-volume, accuracy-focused environment.
- Managed information and records with confidentiality, providing professional responses to enquiries.
- Prioritized tasks and maintained attention to detail while performing effectively under pressure.
English Language Teacher / ALT
Seoul, South Korea
03.2014 - 07.2016
- Planned and delivered engaging learning activities, maintained comprehensive records, and facilitated communication among students, colleagues, and school stakeholders.
- Cultivated cross-cultural communication, organization, adaptability, and problem-solving skills to enhance classroom dynamics and student engagement.
- Developed engaging lesson plans for diverse student groups.
- Facilitated interactive discussions to enhance language skills.
- Created assessments to evaluate student progress and understanding.
Education
Library And Information Science
TAFE NSW
01.2012 - 12.2013
CELTA -
Certificate IV in TESOL -
Skills
- Curriculum Development
- Student Engagement
- Language Development
- Administrative Support
- Records & Information
- Meetings & Coordination
- Microsoft Office
- Technology
- Budget Management
- Data entry
- Customer Service
- Planning and prioritizing
- Teamwork
- Business support
Role Alignment
This resume is targeted to the NSW Department of Education Administration Support Officer, Clerical Grade 3/4 role, with emphasis on customer-focused administration, records management, correspondence, routine financial processes, meeting support, stakeholder communication, collaboration, planning and technology.
Timeline
English Teacher
Funterra Kids
11.2025 - 09.2026
Administrative Support Clerk, Clerk Grade 3/4
NSW Education Standards Authority (NESA)
08.2021 - 09.2025
Administration / Support
Douglas Hanly Moir Pathology
03.2017 - 08.2021
English Language Teacher / ALT
03.2014 - 07.2016
Library And Information Science
TAFE NSW
01.2012 - 12.2013