In love with all things fashion, and pop culture (especially the 90s) my hobbies consist of enjoying days at the beach in the sunshine, Swimming, watching old movies and socialising with friends
ALYSHA BRAJAK
Sydney,NSW
Summary
Proactive Administrative Assistant with extensive experience in managing multi-line phone systems, data entry, and clerical tasks. Skilled in customer service, scheduling, and invoice processing, contributing to a positive work environment and efficient office operations. Known for strong organizational skills and maintaining confidentiality in sensitive information.
I have grown up in the hospitality industry as both of my parents have worked in leadership roles within luxury hotels, restaurants and bars. I have great energy, a positive approach to every day and a flair for customer service. I am ready to take on a role in a customer facing business working in a multitude of areas.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant, Customer Sales Centre
Crystalbrook Collection
07.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Salon Assistant
La Boutique Hair Salon
12.2021 - 01.2022
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
- Promoted salon services and products to boost sales revenue and enhance overall client experience.
- Helped prepare clients for hair service.
- Answered telephone calls to provide information and schedule new appointments.
Housekeeping Attendant
Little Albion
12.2021 - 01.2022
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
- Received positive feedback from guests regarding the cleanliness and comfort of their accommodations, reinforcing company standards for exceptional service.
- Adhered to eco-friendly practices in cleaning methods and product usage, supporting the hotel''s commitment to sustainability efforts.
- Ensured a healthy environment for guests by adhering to strict sanitation standards in all cleaning tasks.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Education
Diploma of Communications -
University of Technology Sydney
Sydney, NSW12-2024
High School Certificate -
Saint Catherines School
Sydney12-2022
Kincoppal Rose Bay
Sydney01-2020
British International School
Thailand01-2012
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Administrative Support
- Customer and client relations
- Computer Proficiency
- Critical Thinking
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
- Database entry
- Professional and mature
- Invoice Processing
- Meticulous attention to detail
- Prioritization
- Client Relations
- Resourceful
- Complex Problem-Solving
- Social media knowledge
- Internal Communications
- Bookkeeping
Certification
- Responsible Services of Alcohol (RSA certificate)
- HSC certificate
Interests
Timeline
Administrative Assistant, Customer Sales Centre
Crystalbrook Collection
07.2023 - Current
Salon Assistant
La Boutique Hair Salon
12.2021 - 01.2022
Housekeeping Attendant
Little Albion
12.2021 - 01.2022
Diploma of Communications -
University of Technology Sydney
High School Certificate -
Saint Catherines School
Kincoppal Rose Bay
British International School
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