Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
CustomerServiceRepresentative

Alysha Cannon

Sydney,Australia

Summary

A committed, hardworking and compassionate individual with experience processing transactions, assisting customers and a natural ability to connect with people and foster positive learning environments. Dedicated to resolving issues, answering customer questions and ringing up customers. I'm an organized and dependable and can successfully manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Swim Instructor

BlueFit Health Club
03.2024 - Current
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR and First Aid certifications to ensure preparedness for emergency situations during lessons.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Developed and implemented lesson plans based on individual student needs.
  • Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.

Barista

McDonald's
06.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Customer Service Representative

McDonald's
10.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquires and suggestions courteously and professionally.
  • Helped large volume of customers every day with positive attitude while focusing on customer satisfaction.

Education

High School Diploma -

Menai High School
Sydney, NSW
09.2023

Skills

  • Beverage Preparation
  • Menu Memorization
  • Hospitality and Professionalism
  • Workstation Maintenance
  • Quality Control Analysis
  • Managing Multiple Tasks
  • Order Accuracy
  • Training Employees
  • Patience and empathy
  • Creative thinking
  • Professionalism and punctuality
  • Adaptability and dependability

Certification

  • Cert II in hospitality
  • Responsible Service of Alcohol
  • First Aid and CPR
  • Swim Australia Teacher (SAT) certification

Accomplishments

  • Achieved a team member of the year award by completing every day tasks with accuracy and efficiency.
  • Served individually made coffee drinks to over 100 customers daily.

Timeline

Swim Instructor

BlueFit Health Club
03.2024 - Current

Barista

McDonald's
06.2022 - Current

Customer Service Representative

McDonald's
10.2021 - Current

High School Diploma -

Menai High School

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Alysha Cannon