Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Alysha Chea

Nunawading,VIC

Summary

Ambitious and experienced individual looking for full-time employment in a career that requires a dedicated, committed and enthusiastic employee. Brings diverse skill sets and extensive knowledge from the fields of logistics, hospitality and customer service into the workplace. Possess leadership and communications skills which were developed from working at volunteer engagements, participating in sports programs and being restaurant store management. Extremely passionate and excited to experience what life and the workforce has to offer, whilst continuously developing valuable skills to exceed expectations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Manager

Mad Patties
03.2019 - Current
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Safety management whole store by keeping equipment organise and hazard free.
  • Exceptional communication between staff members and customers to ensure smooth operation and first class services.
  • Marketing (Video advertisement collaboration with Monash Uni)

Warehouse Storeperson

Jefffersons Ford
07.2022 - 10.2022
  • Packing valuable goods (automotive products) to be delivered in a timely manner.
  • Ability to cross reference missing and incorrect items. Attention to detail needed for correct labels of goods.
  • Performed great physical ability to relocate heavy items.
  • Managed approximately 20 orders at one time.

Customer Service Representative

Serco Group
05.2020 - 04.2021
  • Call centre representative for the ATO and NDIS
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Proficient and fast learner of software's. 2 screen monitor for multitasking. Is used for customer database, research and note taking.
  • Familiarity with meeting KPI’s and WFH!

FOH Team Member

Tokar Estate Winery
01.2020 - 04.2020
  • Casual waitress providing ecstatic 5 star services to high end customers.
  • Prepped resources and equipment for upcoming events.
  • Responsibly served and made alcohol for clients during bar service.

Assistant Tutor

Kumon
06.2015 - 12.2015
  • Analyse, correct and document students work progress.
  • Enhanced student learning by providing one-on-one support and guidance during tutoring sessions.
  • Keeping stations clean and tidy while upholding a positive and friendly environment.

Education

High School Diploma -

Mullauna Secondary College
Mitcham, VIC
12.2018

Skills

  • Initiative and problem solving abilities
  • Cash Management
  • Opening and Closing Procedures
  • Multitasking and Organization
  • Computer Literacy
  • Shift Scheduling

Affiliations

  • Volleyball
  • Guitar
  • Video Editing
  • Karate

Certification

2017-2019: First Aid

2019 - 2022: Responsible Service of Alcohol

(Victorian Commissions for Gambling and Liquor Regulation)


References

References available upon request.

Timeline

Warehouse Storeperson

Jefffersons Ford
07.2022 - 10.2022

Customer Service Representative

Serco Group
05.2020 - 04.2021

FOH Team Member

Tokar Estate Winery
01.2020 - 04.2020

Store Manager

Mad Patties
03.2019 - Current

Assistant Tutor

Kumon
06.2015 - 12.2015

High School Diploma -

Mullauna Secondary College

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Alysha Chea