Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alysha Cox

Newtown,NSW

Summary

Striving for a full time or part time position where I can apply my enthusiasm, work experience and tertiary qualifications for opportunities to expand my knowledge and grow within a valued business.

Overview

4
4
years of professional experience

Work History

Credit Control Officer

QBE/ ICARE
08.2019 - 08.2020
  • Processed payments and applied to customer balances.
  • Receptionist duties.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Reconciled accounts in a easy to follow manner via email.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering required additional information.
  • Handled customer complaints in a timely manner.

Administration Officer

Workspace 365
02.2019 - 08.2019
  • Answered and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Greeted clients and visitors upon arrival and informed appropriate personnel.
  • Ensured office space, common areas and meeting rooms were immaculate throughout the day.
  • Prepared agendas and took notes at meetings.
  • Assisted clients with administration tasks as requested.
  • Worked with team members and management to efficiently complete daily tasks.

Assistant Account Executive

Gallagher
08.2017 - 02.2019
  • Reception and administration tasks such as data entry, updated team calendar, mail distribution and filing.
  • Worked amongst and assisted a team of brokers in a variation of tasks, complied information and submitted weekly reports.
  • Managed creditors and debtors, diligently followed up payments from customers and implemented payment plans when necessary.
  • Maintained customer database (IBAS) and ensured client information is accurate and up-to-date.
  • Negotiated contract terms with underwriters and insurers to ensure they meet customer's needs and made amendments where needed.
  • Providing assistance to customers about their policies and handled their queries and concerns via email or telephone.

Bartender

Rose And Crown Hotel
10.2017 - 04.2018
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends and provided exceptional customer service.
  • Served food orders to customers and regularly cleaned and reset tables.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Upheld strict regulations for safe alcohol service and food safety.

Kitchen Hand

Narwee Hotel
02.2017 - 08.2017
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Delivered exceptional customer service to customers, taking food and drink orders and processed payments.

Waitress

Rockwall Bar & Grill
06.2016 - 02.2017
  • Displayed enthusiasm and promoted excellent service to customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Diploma in Leadership And Management

RGIT
Hobart, TAS

RSA And RCG

TCP Training
Sydney, NSW

Tabcorp Training

MYTAB
Sydney, NSW

Skills

  • Good Telephone Etiquette
  • Friendly, Positive Attitude
  • Attention to Detail
  • Excellent Communication
  • CRM Proficient
  • Call Management
  • Data Entry
  • Relationship Building
  • Complaint Resolution
  • Extremely Organised
  • Well presented
  • Payment Processing

Timeline

Credit Control Officer

QBE/ ICARE
08.2019 - 08.2020

Administration Officer

Workspace 365
02.2019 - 08.2019

Bartender

Rose And Crown Hotel
10.2017 - 04.2018

Assistant Account Executive

Gallagher
08.2017 - 02.2019

Kitchen Hand

Narwee Hotel
02.2017 - 08.2017

Waitress

Rockwall Bar & Grill
06.2016 - 02.2017

Diploma in Leadership And Management

RGIT

RSA And RCG

TCP Training

Tabcorp Training

MYTAB

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Alysha Cox