Alysha Cox
SYDNEY,NSW
Summary
Focused on friendly, customer service, good work ethic and willingness to learn. Previous experience in administrative assistant
Overview
3
3
years of professional experience
Work History
Credit Control Officer
QBE/ ICARE
Lismore, NSW
05.2019 - 08.2020
- Contacted customers via phone or email address queries and concerns with positive customer service.
- Reviewed client invoices to ensure accuracy and compliance with company policies.
- Drafted letters to customers requesting payment of overdue invoices.
- Facilitated receipt of payments from customers and resolved discrepancies.
- Communicated with clients regarding outstanding balances and payment arrangements.
- Attended training in topics and modules to maintain up-to-date knowledge.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Receptionist
National Dental Care
Lismore , NSW
08.2019 - 12.2019
- Receptionist duties.
- Booked dental and cleaning appointments based on provider availability and updated calender.
- Gathered medical information, dental health history, verified and updated patient information into the system.
- Collected payments from patients and arranged payment schedules and receipts.
- Attended training.
Administration Officer
Workspace365
Sydney, NSW
02.2019 - 06.2019
- Answered phones, balanced register and check emails to effectively scheduled to complete day-to-day tasks in a timely manner.
- Managed all incoming calls, directing inquiries to appropriate personnel promptly.
- Assisted in preparing reports and presentations for management meetings.
- Recorded daily incoming and outgoing transactions, reconciling financial reports each week to compile financial report at end of month.
- Maintained office spaces common areas and meeting rooms cleanliness and upkeep throughout the day.
- Coordinated meetings and scheduled appointments for team members.
- Completed day-to-day duties accurately and efficiently
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Account Executive
Arthur J. Gallagher
Parramatta, NSW
08.2017 - 01.2019
- Receptionist and administrative tasks, including data entry, calendar updates, and mail distribution.
- Provided assistance to customers regarding policies, invoices, and payment arrangements addressed queries via email and telephone and directed complex calls to upper management for resolution.
- Collaborated with team of brokers to gather and submit weekly workflow reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Engaged in team meetings and training seminars for professional development and regularly updated information for data integrity, timely completion of daily tasks to support team objectives.
- Accurately maintained customer database and ensured client information is accurate and up-to-date.
- Managed relationships with creditors and debtors to facilitate payment processes. Followed up on outstanding payments, negotiated payment installments, and submitted reports to upper management.
Education
Diploma - Leadership And Management
RGIT
Hobart09-2016
High School Diploma -
Sacred Heart College
Hobart, TAS12-2013
Certificate II - Accounting And Bookkeeping
TAFE NSW
NSW07-2026
Skills
- Administrative support
- Customer service and friendly, positive attitude
- Strong verbal and written communication
- Data analysis
- Payment reconciliation
- Billing and invoicing
- Friendly, positive attitude
- Attention to detail
- Teamwork and collaboration
- Time management
References
- QBE
Team Leader
Renee Lloyd - Workspace365
Manager
MJ
Timeline
Receptionist
National Dental Care
08.2019 - 12.2019
Credit Control Officer
QBE/ ICARE
05.2019 - 08.2020
Administration Officer
Workspace365
02.2019 - 06.2019
Assistant Account Executive
Arthur J. Gallagher
08.2017 - 01.2019
Diploma - Leadership And Management
RGIT
High School Diploma -
Sacred Heart College
Certificate II - Accounting And Bookkeeping
TAFE NSW