Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alysha Haines

Laidley Heights,QLD

Summary

Dedicated Childcare Lead Educator with a strong background within the childcare department, skilled in curriculum planning and effective communication. Proven ability to foster emotional growth and implement positive reinforcement strategies, enhancing child behavior and development. Committed to creating inclusive environments that support teamwork and collaboration among educators and families.

Familiar with cash handling, ordering cash, ordering supplies, putting stock away, filing, answering phone calls/emails and setting up meetings on behalf of managers.

Overview

11
11
years of professional experience

Work History

Childcare Lead Educator

Active Kids/Free Range Kids
06.2024 - Current
  • Communicated regularly with parents regarding their child''s development, addressing concerns and celebrating milestones together.
  • Collaborated with fellow educators to establish a nurturing environment that promoted physical, mental, and emotional wellbeing.
  • Improved child behavior by implementing positive reinforcement strategies and setting clear expectations for conduct.
  • Supported children''s emotional growth through compassionate listening and guidance during challenging situations.
  • Participated in ongoing professional development opportunities to stay current on best practices in childcare education.
  • Managed classroom materials effectively, ensuring organization and accessibility for both students and staff members alike.
  • Organized and executed successful parent-teacher conferences to discuss individual progress, concerns, or future goals for each child.
  • Established strong relationships with families, creating an open dialogue about their child''s progress and needs within the program.
  • Weekly stock order for the whole centre.

Childcare Casual Educator

Expect A Star, Z Recuitment
06.2023 - 12.2023
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Adapted teaching methods and materials to meet students' varying needs.

Childcare Educator

Footsteps ELC
08.2020 - 02.2023
  • Communicated with parents and other staff about student progress.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Recording all of the children’s daily information.
  • Observations per month on each child.

Customer Service Officer

BOQ
08.2019 - 08.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.

Childcare Educator

Kindarama
01.2017 - 08.2019
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
  • Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
  • Communicated with children's guardians about daily activities, behaviors and related issues.
  • Continuously updated knowledge on best practices through professional development workshops and training sessions for consistent improvement in teaching methodologies.

Cashier

Coles Supermarket
09.2014 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Certificate III - Childcare

Karben Solutions
01.2018

Year 12 -

Menai High
Sydney, NSW
10.2016

Skills

  • Patience and empathy
  • Classroom organization
  • Professionalism and ethics
  • Parent-teacher collaboration
  • Curriculum planning
  • First aid and CPR
  • Documentation and reporting
  • Literacy development
  • Language development
  • Instructional skills
  • Teamwork and collaboration
  • Problem-solving skills
  • Strong work ethic and dependable
  • Effective communication
  • Active listening

Timeline

Childcare Lead Educator

Active Kids/Free Range Kids
06.2024 - Current

Childcare Casual Educator

Expect A Star, Z Recuitment
06.2023 - 12.2023

Childcare Educator

Footsteps ELC
08.2020 - 02.2023

Customer Service Officer

BOQ
08.2019 - 08.2020

Childcare Educator

Kindarama
01.2017 - 08.2019

Cashier

Coles Supermarket
09.2014 - 01.2017

Certificate III - Childcare

Karben Solutions

Year 12 -

Menai High

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Alysha Haines