ALYSHA ARMIJO

Accomplished Customer Banking Specialist with years of experience interacting with customers to increase opportunities and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting clients with various requests. Motivated and results-oriented with background increasing new advocate accounts and maximizing services among existing cliental.

• Can4Cancer 22km Walk 2022
• Supporting the Staff Foundation- actively donating and involvement with Bank Gala
• Actively promoted the push for mental health challenge in RBS 2022
• Member in the ACE Book Club

• The ability to take on and ask for feedback and seek opportunity- each time whether good or bad I have an insatiable desire to excel in all areas.
• Time management - Always aware of how long a certain process can take never overpromising being very clear concise with cliental with how long something can take and exactly what is needed even if I am unsure being confident in finding the right answer and following up asap- Always under promise and over deliver.
• Like to be on top of my due diligence with eLearning's training etc. risk and compliance. (Completed at least 1 week prior to being due)
• Willingness to learn and excel in new software improvements and procedures.
• Constantly keeping updated with incidents that may occur and updates within the area (currently known as weekly roundup report within RBS sector)
• Self-sufficient able to work unsupervised with minimal support able to find solution without consulting management

• Enquiry, 10/2023 The Staff are always friendly and helpful CSS 10
• Enquiry, 09/2023 Super fast and easy to sort everything. Nothing was too much trouble. CSS 10
• Enquiry, 09/2023 Very Friendly and knew what they were doing. CSS 9
• Enquiry 08/2023 Excellent Customer Service. CSS 10
• Enquiry 08/2023 The staff are very friendly and helpful. CSS 10
• Courage, 05/23, 12:51 pm, Alysha Smith, Recognised for "Courage" just wanted to give recognition to Alysha as she assisted me with a complex matter for a customer. She made sure the customers were happy and also the initiative to follow up., Kylie Zantiras
• Care, 05/23, 10:56 am, Alysha Smith, Recognised for "Care" Nothing starts my week better than reading through positive comments in our NPS Verbatim on a Monday morning. You should be very proud of how these little interactions with us make such a big difference in the lives of our customers. Thank you!, Matthew Sissian
• Commitment, 04/23, 10:00 am, You, Louise Culhane and Jeni Goket, Recognised for "Commitment" Louise, Jeni & Alysha, thank you for brilliantly executing on the service you provide. Your customer said that you were absolutely amazing, extremely supportive, polite and informative. Keep up the great work team!!, Amira Mujkanovic

*Priya Kataria - BM:                         0422612879                                                                      Email: Priya.Kataria@cba.com.au 

*Louise Culhane -Executive HLS:  0466014017                                   Email:Louise.Culhane@cba.com.au 

*Gina Nicola - CSM:                         02 46474211                                  Email:Georgina.Nicola@cba.com.au