Alysha Tatt
Croydon,VIC
Summary
Highly motivated, friendly Administrator and Receptionist with added team leading experience with a desire to take on new challenges working in a fast-paced office environment. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
PATIENT SERVICES OFFICER
Women's & Mens Health Physiotherapy
01.2024 - 04.2024
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Use of the system 'Cliniko'
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, regulations and medical office policies.
- Data entry.
- Communicating with patient GPs and other Doctors for further information for Physiotherapists.
- Maintained high call volumes.
- Opening / closing of the office.
- Taking payments, use of HICAPS machine, Medicare rebates.
- Booking and rescheduling appointments.
ADMINISTRATION TEAM LEADER
Structerre Consulting
07.2017 - 09.2023
- Answered incoming calls and responded to customer inquiries
- Assisted other departments with administrative tasks as needed
- Reviewed purchase orders prior to processing them
- Trained new team members
- Recruiting new team members
- Displayed strong telephone etiquette, effectively handling difficult calls
- Monitoring client payments to take jobs off hold and proceed with work
- Evaluated needs of departments and delegated tasks to optimize overall production
- Sending high amounts of jobs daily to clients
- Invoicing for the Engineering department to ensure budget was met by end of month
- Managing multiple email accounts for Victorian offices
- Assisted in the development of new administrative systems, procedures and policies
- Provided general administrative support to staff members
- Organized special events such as company parties
- Monitored emails, sorted mail and distributed correspondence accordingly
- Answered a busy telephone line to take messages or redirect calls to appropriate colleagues
- Followed up with customer accounts to resolve unpaid or past due accounts
- Checked office stock to determine supply levels and maintain inventory
- Supervised, coached and evaluated the performance of administrative staff members
- Managed the daily operations of a team of administrators.
RECEPTIONIST
Anthony Raso & Associates
01.2016 - 01.2017
- Scheduled meetings, appointments, and travel arrangements for attorneys
- Assisted attorneys with research projects and document preparation for court filings
- Answered phone calls, responded to inquiries, and directed calls accordingly
- Dictaphone typing
- Provided administrative support to the legal department staff members
- Edited existing documents for accuracy prior to submission or publication
- Greeted clients upon their arrival at the office and provided assistance throughout their visit
- Producing Court documents
- Maintaining databases in key support systems PC Law/Lawdocs
- Manage daily emails.
OFFICE CLERK / CUSTOMER SERVICE
Super A-Mart
01.2016 - 01.2017
- Greeted customers and provided exceptional customer service
- Reception duties
- Operating a busy telephone switchboard
- Calling customers to follow up orders
- Taking customer enquires
- Opening and closing of the day
- Invoicing stock
- Submitting finance applications
- Cash handling.
ADMINISTRATION ASSISTANT
Lend Lease Services
01.2013 - 01.2014
- Reception duties including phone screening and redirecting calls
- Accounts management, processing of timesheets, purchase orders, and reports
- Adhoc administration duties such as: filing documents, stationary orders, document printing, uniform orders
- Meeting and diary management
- Updating all registers, phone lists and staff contact details
- Travel booking
- Provide administration support for Senior Administration Officers.
ADMINISTRATION OFFICER - TRAINEESHIP CERT III
SKILLED Group
01.2011 - 01.2013
- Entering new client into the support system - Agresso
- Credit / background check pre Skilled sign up
- Manually generating invoices and distributing to clients
- Maintained up-to-date billing system
- Marinating databases in key support systems Agresso/Axiom
- Update / amend employee details
- Alone with the completion of daily duties, 3 hours per week minimum were spent on bookwork to support the completion of CERT III in Business.
Education
Certificate III - Business. VECCI 2011-2013 - Business Administration
Boronia Heights College
01.2011
Skills
- Experience in Leadership
- Strong Customer Service skills
- Problem-Solving
- Work Planning and Prioritization
- Time Management
- Teamwork
- Adaptability
- Verbal and Written Communication
References
- Aimee Mazzaferri, Structerre Consulting, Production Manager + East Coast Admin Manager, 0400 621 501
- Jessica Nulty, Lend Nulty Services, National Senior Administration Manager, 0434 052 154
- Alison Dunston, Super A-Mart, Office Manager, 0409 377 689
Timeline
PATIENT SERVICES OFFICER
Women's & Mens Health Physiotherapy
01.2024 - 04.2024
ADMINISTRATION TEAM LEADER
Structerre Consulting
07.2017 - 09.2023
RECEPTIONIST
Anthony Raso & Associates
01.2016 - 01.2017
OFFICE CLERK / CUSTOMER SERVICE
Super A-Mart
01.2016 - 01.2017
ADMINISTRATION ASSISTANT
Lend Lease Services
01.2013 - 01.2014
ADMINISTRATION OFFICER - TRAINEESHIP CERT III
SKILLED Group
01.2011 - 01.2013
Certificate III - Business. VECCI 2011-2013 - Business Administration
Boronia Heights College
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