Alysha Toomer
Noble Park,VIC
Summary
A versatile and accomplished professional with a diverse background encompassing marketing, communications, customer service, administration, and sales. With a track record of success spanning multiple disciplines, bringing 10+ years of experience in driving business growth, enhancing brand visibility, and delivering exceptional customer experiences. Skilled in developing and implementing integrated marketing strategies, crafting persuasive communications, and building strong customer relationships. Proficient in managing administrative processes and optimizing operational efficiency. Adept at sales forecasting, lead generation, and closing deals. Seeking an opportunity to leverage multifaceted expertise, an innovative mindset, and passion for exceeding expectations to make a significant impact and contribute to the success of a forward-thinking organization.
Overview
16
16
years of professional experience
Work History
Call Center Representative
RACV Noble Park Service Centre
06.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Develop training plans with leadership groups for colleague and team career progression.
- Contribute as a member of the Consultant Committee.
Home Comfort and Efficiency Sales Consultant
Metricon Homes
05.2022 - 10.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Develop customized energy efficiency plans
- Educate homeowners on energy-saving practices and technologies
- Coordinate with contractors for implementation
- Monitor and evaluate performance of energy upgrades
- Provide comprehensive energy efficiency reports
- Stay updated on industry trends and regulations
- Develop and implement training modules
- Host training seminars
- Respond and resolve client enquiries and complaints
- Maintain and coordinate data entry.
Sales and Administration Consultant
Executive Heating and Cooling
02.2020 - 05.2022
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Develop sales strategies and action plans
- Provide training and coaching to client sales team
- Improve sales processes for efficiency and effectiveness
- Implement and manage CRM systems
- Analyze sales performance and generate reports
- Support administrative tasks and documentation
- Build and maintain customer relationships
- Conduct market research and analysis
- Manage sales-related projects
- Collaborate and communicate with cross-functional teams.
Home Comfort and Efficiency Sales CCnsultant
Metricon Homes
06.2018 - 02.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Recommend and implement energy-efficient upgrades and solutions
- Provide guidance on insulation, weatherization, and HVAC systems
- Evaluate home systems and appliances for optimal energy usage
- Educate homeowners on energy-saving practices and habits
- Assist with the selection of energy-efficient products and appliances
- Analyze utility bills and identify opportunities for cost savings
- Identify areas of improvement for energy conservation and comfort enhancement
- Offer advice on renewable energy options, such as solar panels
- Stay updated on industry trends and advancements in home efficiency technology.
Electrical Design Consultant
Dezign Electrics
06.2016 - 01.2018
- Provide technical support during construction
- Conduct site visits and inspections
- Assist in troubleshooting electrical issues
- Stay updated on industry trends and technologies
- Collaborate with project stakeholders
- Document and maintain project records
- Ensure compliance with codes and safety standards
- Select appropriate components and equipment
- Understand client needs and project requirements
- Design electrical systems using CAD software
- Review and evaluate design proposals.
Sales consultant
Beacon Lighting Nunawading
04.2013 - 06.2016
- Identify and target potential customers or markets
- Generate leads and prospects through various channels
- Conduct market research and competitor analysis
- Build and maintain relationships with clients
- Develop and implement sales strategies and tactics
- Meet or exceed sales targets and goals
- Present and demonstrate products or services to clients
- Negotiate and close sales deals
- Provide product knowledge and training to clients
- Analyze customer needs and offer appropriate solutions
- Prepare and deliver sales proposals and presentations
- Monitor and report on sales activities and performance
- Collaborate with internal teams to ensure customer satisfaction
- Stay updated on industry trends and market developments
- Provide exceptional customer service and support.
Beauty Therapist and Receptionist
Natskin Body Therapy Ringwood
10.2011 - 03.2013
- Provide various beauty treatments and services to clients, such as facials, massages, manicures, pedicures, waxing, and body treatments
- Assess client needs and recommend appropriate beauty treatments
- Perform beauty consultations and analyze skin conditions
- Conduct beauty product sales and recommend skincare or beauty products
- Stay updated on the latest beauty trends, techniques, and products
- Adhere to safety protocols and ensure client comfort and satisfaction
- Handle appointment scheduling and manage client bookings
- Greet and welcome clients or customers visiting the beauty spa
- Manage phone calls, inquiries, and appointment bookings
- Maintain the salon's appointment calendar and schedule
- Assist in handling client check-ins and check-outs
- Provide information about salon services, pricing, and promotions.
Crew member
Mcdonalds Mooroolbark
02.2009 - 10.2011
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Bachelor of Business and Marketing -
Swinburne University Online
Currently Studying Part Time 06.2026
Agents Representative Certificate -
Link Learn
01.2016
Certificate Iv of Beauty Therapy -
Elly Lukas
01.2013
High School Certificate -
Mount Lilydale Mercy College
01.2011
Skills
- Effective communication and relationship-building
- Cultural awareness and adaptability
- Problem-solving and analytical skills
- Professionalism and compliance
- Emotional intelligence and resilience
- Proficiency with computer systems and programs such as Microsoft Office Suite and Xero
- Ability to learn new software proficiently and receptively
- Leadership and team management
- Time management and organizational skills
- Decision-making and critical thinking
- Verbal and written communication
- Complaint resolution
- Calm disposition
- Customer Relationship Management
- Sales expertise
- Policies and Procedures Adherence
Personal Information
- Gender: Female
- Nationality: Australian
References
Provided upon request
Timeline
Call Center Representative
RACV Noble Park Service Centre
06.2023 - Current
Home Comfort and Efficiency Sales Consultant
Metricon Homes
05.2022 - 10.2022
Sales and Administration Consultant
Executive Heating and Cooling
02.2020 - 05.2022
Home Comfort and Efficiency Sales CCnsultant
Metricon Homes
06.2018 - 02.2020
Electrical Design Consultant
Dezign Electrics
06.2016 - 01.2018
Sales consultant
Beacon Lighting Nunawading
04.2013 - 06.2016
Beauty Therapist and Receptionist
Natskin Body Therapy Ringwood
10.2011 - 03.2013
Crew member
Mcdonalds Mooroolbark
02.2009 - 10.2011
Bachelor of Business and Marketing -
Swinburne University Online
Agents Representative Certificate -
Link Learn
Certificate Iv of Beauty Therapy -
Elly Lukas
High School Certificate -
Mount Lilydale Mercy College
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