Alysha Grant
Essendon,VIC
Summary
Highly motivated results driven individual with a background in Dental Practice Management, bringing valuable experience in streamlining operations and driving clinic growth and performance. Known for fostering a collaborative and positive team environment, optimizing practice operations and improving patient care. Dependable and adaptable, excelling in dynamic settings with a focus on patient care and staff development.
Overview
16
16
years of professional experience
Work History
Practice Manager & Treatment Coordinator
Luxe Dental Care
10.2022 - Current
- Drive growth within the business and implement strategies to increase revenue by over 200%
- Cultivate a positive work environment where I lead and manage all staff in all areas of the business
- Converted over $400,000 in treatment plans
- Manage daily practice operations to optimise appointment scheduling, patient records management and billing
- Liaise with the marketing team to drive growth within the business and advertisement
- Address all patient concerns promptly and professionally
- Monitor budgets and manage expenses of the practice
- Rostering for dental assistant and reception staff
- Onboarding all new staff members within the business
- Provide ongoing training for all staff members in all areas of the business
- Tailor treatment plans to patients, offer and set up payment plan options to increase conversion
- Timesheets and payroll for all staff
- EOM Billing and expense reports for all dentists
- Organise and run team meetings
- Organise Christmas parties and team bonding events
Practice Manager
Thrive Children's Therapy -Speech Pathology Clinic
06.2021 - 10.2022
- Provide outstanding support to entire staff which helped improve process flow and boosted efficiency
- Working towards meeting and exceeding KPI's
- Client appointment/diary management for multiple therapists
- Maintained an extensive wait list of clients
- Developed close working relationships with therapists, administrative staff and clinic owner
- Developed policies and procedures for effective practice management
- Oversaw the day to day running of the business
- Banking and reconciliation
- Communicated closely with clients, answering incoming calls, scheduling appointments, managing all email correspondence and feedback
- Handling of customer complaints and feedback in a timely manner
- Trained newly hired administrative staff and therapists on office procedures and computer system
- Created and implemented organisational policies and procedures
Medical Secretary/PA
Yarra OMFS
07.2020 - 06.2021
- Attending to all phone and email enquiries in a prompt manner
- Patient appointment/diary management for an extremely busy surgeon
- Training junior medical receptionists
- Managing consulting sessions
- Billing Medicare & health funds
- Typing of letters
- Liaising with hospitals, health funds, Medicare, and surgeon’s rooms
- Providing IFC and collecting prepayment for upcoming surgery
- Preparing patient accounts for upcoming surgery
- Theatre list management
- Booking post op reviews
- Issuing patient medical certificates
- Input of patient information and registration forms
- Travelling to external branches to assist the surgeon
- Ability to work well within a team as well as autonomously
- Knowledge of Clinic to Cloud software
Medical Secretary
Anaesthetic Services
10.2019 - 07.2020
- Organising theatre bookings/lists
- Patient appointment/diary management for a group of 40 Anaesthetists
- Liaising with hospitals, health funds, Medicare, and surgeon’s rooms
- Providing IFC and collecting prepayment for upcoming surgery
- Preparing patient accounts for upcoming surgery
- Eclipse Billing Health funds, Medicare, DVA, TAC etc and banking
- Management of incoming/outgoing emails & telephone calls
- Ability to work well within a team as well as autonomously
- General office administration duties
- Knowledge of MBS software
Retail & Corporate Sales
NIB Health Funds
03.2017 - 10.2019
- Be the primary point of contact and build long-term relationships with customers and key stakeholders
- Approach each problem with a fresh mind and analytical strategies to quickly resolve concerns
- Keep on top of changed to products and promotions to maintain strong sales
- Problem solving and conflict resolution whilst maintaining positive outcomes for both parties
- Work effectively towards deadlines
Senior Stylist
Harper Hair Company
07.2014 - 02.2017
Stylist
Voir Hair
02.2012 - 06.2014
Assistant Store Manager
Novo Shoes
04.2009 - 01.2012
Skills
- Dental 4 Windows experience
- Familiar with CEREC & Trios & CBCT
- Patient focused
- Strong leadership skills
- Exceptional communication skills
- Outstanding Interpersonal skills
- Results driven
- Skilled problem solver
- Teamwork
- Personable and empathetic
- Process improvement
- Thrives in a fast paced environment
Additional Information
Jade Williams: 0421 022 992
Clinic Owner: Thrive Children's Therapy
Tim Nisbet: 0421 043 550
Manager: NIB Health Funds
Timeline
Practice Manager & Treatment Coordinator
Luxe Dental Care
10.2022 - Current
Practice Manager
Thrive Children's Therapy -Speech Pathology Clinic
06.2021 - 10.2022
Medical Secretary/PA
Yarra OMFS
07.2020 - 06.2021
Medical Secretary
Anaesthetic Services
10.2019 - 07.2020
Retail & Corporate Sales
NIB Health Funds
03.2017 - 10.2019
Senior Stylist
Harper Hair Company
07.2014 - 02.2017
Stylist
Voir Hair
02.2012 - 06.2014
Assistant Store Manager
Novo Shoes
04.2009 - 01.2012
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