Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Alyshia Johns

Longwarry

Summary


Qualified Crew Coach with solid background in coaching and team leadership. Able to advise customers on the best suited option. Successfully enhanced crew performance through strategic training and motivational techniques. Demonstrated strong communication and problem-solving skills to foster cohesive and high-performing team.

Overview

4
4
years of professional experience

Work History

Crew Coach

McDonald’s
05.2023 - Current
  • Training new crew members to work efficiently as a part of a team, while meeting the objectives required
  • Assisting managers and when necessary, organising staff members, assigning tasks and workstations
  • Updating employees training process and confirming the crew members' competency in different workstations around the store
  • Assisting and resolving customer complaints
  • Facilitated open communication among crew members, fostering trust and collaboration within the team.
  • Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
  • Monitoring safety procedures and time restraints, ensuring orders are served promptly
  • Working across various stations and attending to when necessary, including fries, café, front counter, packaging orders, kitchen and drive through
  • Multi tasked while cashing cars and taking orders
  • Fostered a positive work environment, enhancing crew morale and job satisfaction.
  • Served as an approachable resource for crew members seeking guidance or assistance with job-related challenges.

Crew Member (Promoted to Crew Coach)

McDonald's
11.2020 - 05.2023
  • Operated drive-through services, which included taking orders, greeting customers, and handling payments through a POS system, fulfilling over 400 orders per shift
  • Effectively and professionally resolved customer conflicts and, when necessary, escalated them to the manager—maintained a clean dining area and restrooms
  • Managed inventory and stock levels to ensure adequate supply levels
  • Barista skills including learning and operating a coffee machine, the use of a merry chef and cleaning milk lines
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

Associate Degree - Legal Practice (Paralegal)

RMIT
01.2025

VCE Certificate -

Chairo Christian School
01.2023

Skills

  • Efficient Learner
  • Advanced Computer Literacy
  • Strong Attention to Detail
  • Self-Motivated Team Player
  • Proficient in Time Prioritization
  • Team Leadership
  • Adaptable to High-Pressure Situations
  • Proficient in Microsoft Applications
  • Proficient in Task Management
  • Strong Telephone Communication
  • Delivers Results in Time-Sensitive Environments

Interests

  • Basketball (A grade under 16's basketball for Bunyip Bulls)
  • Snowboarding
  • Baking
  • Travelling
  • Fashion and Style
  • Vintage Cars

Timeline

Crew Coach

McDonald’s
05.2023 - Current

Crew Member (Promoted to Crew Coach)

McDonald's
11.2020 - 05.2023

VCE Certificate -

Chairo Christian School

Associate Degree - Legal Practice (Paralegal)

RMIT

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Alyshia Johns