Summary
Overview
Work History
Education
Skills
Timeline
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Alysia Callea

Melbourne,VIC

Summary

Driven and dynamic, I excel in customer service and problem-solving, honing these skills at Bras N Things and other notable employers. My ability to enhance customer satisfaction and lead teams, coupled with expertise in cash handling and a flexible schedule, has consistently boosted repeat business and team cohesion.

Overview

3
3
years of professional experience

Work History

Casual Team Member

Bras N Things
01.2024 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Answered questions about store policies and addressed customer concerns.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.

Christmas Casual Retail Assistant

Bras N Things
11.2023 - 01.2024
  • Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
  • Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.

Casual Team Member

Big Childcare
08.2022 - 03.2023
  • Implemented effective time management strategies to complete household tasks while providing attentive childcare.
  • Assisted with childcare duties, including homework help, transportation to activities, and maintaining a safe play area.
  • Ensured cleanliness of childcare spaces by conducting regular tidying up tasks like washing laundry items used by kids under my care.

Casual Team Member

Augustus Gelatery
10.2021 - 06.2022
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
  • Helped maintain a safe work environment by identifying potential hazards and taking appropriate steps to mitigate risks before accidents occurred.
  • Provided exceptional customer service, promptly addressing any inquiries or concerns to ensure satisfaction with their ice cream experience.

Education

VCE -

Emmanuel College - Notre Dame Campus
Point Cook, VIC
10.2023

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Clear Communication
  • Collaboration and Teamwork
  • Cash Handling
  • Flexible Schedule
  • Leadership Qualities

Timeline

Casual Team Member

Bras N Things
01.2024 - Current

Christmas Casual Retail Assistant

Bras N Things
11.2023 - 01.2024

Casual Team Member

Big Childcare
08.2022 - 03.2023

Casual Team Member

Augustus Gelatery
10.2021 - 06.2022

VCE -

Emmanuel College - Notre Dame Campus

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Alysia Callea