Alyson Carozo
Seaford Rise,SA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organised and skilled at prioritising daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
18
18
years of professional experience
Work History
Store Manager
Bonds
Noarlunga Centre, SA
06.2023 - Current
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Recruited, trained and supervised new employees.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Implemented efficient systems for tracking stock movement.
Store Manager
Ghanda Clothing
Noarlunga Centre, SA
10.2022 - 06.2023
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Recruited, trained and supervised new employees.
Store Manager
House
Noarlunga Centre, SA
07.2019 - 10.2022
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Implemented campaigns and promotions to help with developing goods and services.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Zamels Jewelers
Noarlunga Centre/Westfield Marion, SA
05.2019 - 07.2019
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive..
Store Supervisor
Crossroads clothing
Noarlunga Centre, SA
12.2006 - 04.2019
- Identified needs of customers promptly and efficiently, building customer loyalty and satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Prioritised and organised tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Certificate 4 in Financial Services
AAMC Training Group
Adelaide05-2011
Associate Diploma in Community Services - Early Learning And Child Care
TAFE Australia
Noarlunga Centre, SA11-1995
High School Diploma -
Morphett Vale High School
Morphett Vale, SA12-1989
Skills
- Store operations oversight
- Hourly shift management
- Operational budgeting
- Store merchandising
- Sales expertise
- Risk management
- Customer relations
- Store displays
- Multitasking and organisation
- Loss prevention procedures
- Problem-solving
- Employee engagement
- Team building
- Performance metrics evaluation
- Employee training
- Outstanding communication skills
- Employee terminations
- Performance reviews
- POS systems
Affiliations
- Travel
- Camping with family
References
References available upon request.
Timeline
Store Manager
Bonds
06.2023 - Current
Store Manager
Ghanda Clothing
10.2022 - 06.2023
Store Manager
House
07.2019 - 10.2022
Assistant Manager
Zamels Jewelers
05.2019 - 07.2019
Store Supervisor
Crossroads clothing
12.2006 - 04.2019
Certificate 4 in Financial Services
AAMC Training Group
Associate Diploma in Community Services - Early Learning And Child Care
TAFE Australia
High School Diploma -
Morphett Vale High School
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