Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyson De Los Santos

Beenleigh

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Claims Consultant

IAG
11.2021 - Current
  • Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
  • Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
  • Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
  • Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
  • Continuously updated personal knowledge of industry trends and developments, ensuring the provision of accurate and relevant advice to clients.
  • Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
  • Reviewed policy applications for accuracy, identifying errors that could impact future claims processing or payouts.
  • Increased efficiency in claims handling by developing streamlined processes and procedures for the team to follow.
  • Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.
  • Reduced claim resolution time with thorough investigations and effective negotiation techniques.
  • Facilitated smooth communication between all parties involved in the claims process – from clients to adjusters – resulting in efficient resolutions without undue delays or setbacks.

Logistics Assistant

Allied Express
02.2021 - 11.2021
  • Oversaw daily inventory counts to maintain data accuracy.
  • Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Managed purchase order processing from initiation to completion, verifying accuracy at each stage to prevent errors or delays in fulfillment.
  • Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
  • Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
  • Generated, distributed and filed copies of all billing paperwork.

Airline Customer Service Agent

Swissport International
01.2018 - 03.2021
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Kept up-to-date on flight schedules to provide accurate information for travellers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Maintained calm under pressure while managing stressful situations involving delayed or cancelled flights.
  • Collaborated with team members to achieve high levels of performance in demanding situations.
  • Fostered a welcoming environment at the gate area by engaging in friendly conversations with travellers and attending promptly to their concerns.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
  • Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.

Education

Certificate IV in Real Estate Practice - Real Estate

Entry Education
10.2022

Skills

  • Claims analysis
  • Investigation techniques
  • Policy Interpretation
  • Claims Investigation
  • Verbal Communication
  • Microsoft Office
  • Documentation Review
  • Compliance Management
  • Settlement determinations
  • Accident Investigations
  • Estimate Preparation
  • Critical Thinking
  • Computer Skills
  • Customer service and support
  • Team Collaboration
  • Decision-Making
  • Relationship Building

Certification

Certificate IV in Real Estate Practice

Timeline

Claims Consultant

IAG
11.2021 - Current

Logistics Assistant

Allied Express
02.2021 - 11.2021

Airline Customer Service Agent

Swissport International
01.2018 - 03.2021

Certificate IV in Real Estate Practice - Real Estate

Entry Education

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Alyson De Los Santos