Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyson Rose

Brown Hill,VIC

Summary

I feel i am a fast learner, who works well in a team environment.

Im time efficient who is very family orientated.

I take pride in myself and the knowledge i have for the job, I present myself well in the office and outside also.






Overview

22
22
years of professional experience

Work History

Retail Assistant

Buninyong LPO
08.2020 - Current
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Worked with loss prevention in monitoring shopper behavior.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

Retail Assistant/ Manager

Ballarat West LPO
06.2001 - 03.2020
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
  • Maintained exceptionally clean, customer-friendly and well-run department.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Supported retail manager by identifying and leveraging partnerships that benefited community and store.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
  • Supported senior management in implementing and upholding store policies and procedures.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Year 10

Sebastopol Secondary School
Sebastopol, VIC
02.1992

Skills

  • Passport processing
  • Work safe
  • Land title verification
  • Working with children
  • Banking
  • Parcel collection
  • Armagaurd
  • Back office
  • Money laundering
  • Dangerous goods
  • PO Box sorting

Timeline

Retail Assistant

Buninyong LPO
08.2020 - Current

Retail Assistant/ Manager

Ballarat West LPO
06.2001 - 03.2020

Year 10

Sebastopol Secondary School

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Alyson Rose