Summary
Overview
Work History
Education
Skills
References
Timeline
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Alyssa Akritidis

Alyssa Akritidis

Melbourne,VIC

Summary

Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.

Overview

7
7
years of professional experience

Work History

Shift Manager

McDonald's
Melbourne, Yallambie, Vic
04.2018 - Current

Responsible for delivering outstanding QSC, sales, and profit on my shifts.

I supervise employees to ensure that restaurant operations and procedures are adhered to. I engage with the crew and fellow managers to deliver great business outcomes.

I comply with restaurant safety and security standards, which include investigating all incidents and implementing corrective actions to ensure a safe working environment.

I take ownership of ensuring excellent food safety throughout the shift by complying with McDonald’s and government food safety standards. I am responsible for planned and daily equipment maintenance to ensure cleanliness and working order.

I role model, enforce, and educate the crew on relevant McDonald’s policies, such as Respectful Workplace and Social Media, employment laws, security, and safety procedures. I provide feedback to previous and subsequent Shift Managers to identify opportunities, results, and restaurant trends. I actively seek out opportunities to coach and develop the crew.

First Responder

1300Medics
Melbourne, Vic
12.2021 - 10.2023

As first responders, we delivered first aid and medical services at the site of major events and venues in Melbourne.

Evaluated scene safety and risk to ensure protection for patients, bystanders, and medical team members.

Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.

Provided emotional support and reassurance to patients and their families during medical emergencies.

Ensuring patient care recording and incident reporting are completed within allocated timeframes.

Education

Bachelor of Paramedicine - Health Services

Victoria University
Melbourne, VIC
12-2024

Diploma Emergency Health Care - Health Services

Victoria University
Melbourne, VIC
12-2022

Certificate III Non Emergency Patient Transfer - Health Services

Victoria University
Melbourne, VIC
12-2021

High School Diploma -

Viewbank Secondary College
Melbourne, VIC
12-2020

Skills

  • Restaurant operations
  • Excellent communication
  • Delegating assignments and tasks in a busy environment
  • Collaboration and teamwork
  • Employee coaching and supervision
  • Ability to communicate as part of a team, clearly and effectively
  • Excellent written and verbal communication skills
  • Focused on outstanding customer service
  • Able to identify opportunities for improvement, and support the implementation of change
  • Self-motivated, and able to drive excellence in a team environment

References

References available upon request.

Timeline

First Responder

1300Medics
12.2021 - 10.2023

Shift Manager

McDonald's
04.2018 - Current

Bachelor of Paramedicine - Health Services

Victoria University

Diploma Emergency Health Care - Health Services

Victoria University

Certificate III Non Emergency Patient Transfer - Health Services

Victoria University

High School Diploma -

Viewbank Secondary College
Alyssa Akritidis