Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alyssa Alo

Lovely Banks,VIC

Summary

Talented Barista and Waitress adept in customer service, staff management and inventory control. Experienced in high workload, busy situations. Highly skilled at creating customer-friendly environment and increasing customer satisfaction.

Overview

7
7
years of professional experience

Work History

Barista Manager

Spirit Of Tasmania
03.2023 - 03.2024
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.

Bakery Assistant

Donnybrook Bakery
03.2022 - 12.2022
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked.

Waitress

Cafizza
03.2017 - 01.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

High School Diploma -

VFA
Geelong, VIC
12.2017

Skills

  • Customer Service
  • Cleanliness and Organization
  • Health and safety compliance
  • Staff Training and Development
  • POS Systems
  • Barista Training
  • Safe Food Handling
  • Shop Opening and Closing
  • Collaboration and Teamwork

References

Professional References 

Lucky - Spirit of Tasmania

Mobile Number : 0410001924


Yalchin Aydin - Caffiza

Business Number : (03) 5278 4554


Ken Gardner - Donnybrook Bakery

Mobile Number : 0481602701


Personal References

Agatha Thomatos - 0435443745

Timeline

Barista Manager

Spirit Of Tasmania
03.2023 - 03.2024

Bakery Assistant

Donnybrook Bakery
03.2022 - 12.2022

Waitress

Cafizza
03.2017 - 01.2022

High School Diploma -

VFA

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Alyssa Alo