Alyssa Armstrong
Burleigh Heads,QLD
Summary
Dedicated Salon Manager bringing 7 years of progressive experience in industry. Expertise in business development and marketing. Collaborative team player excels in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Salon Manager
The Spraytan Salon
Coogee, NSW
07.2016 - 09.2023
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
Human Resources Assistant
Mastercare Cleaning Services
North Ryde, NSW
07.2010 - 01.2015
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Coordinated employee training programs to improve productivity and performance.
- Updated and maintained employee attendance records.
- Created job descriptions on boards for vacant jobs.
Visual Merchandiser
Strategic National
Sydney,2000
03.2009 - 01.2010
- Worked with store managers to implement new displays, promotions and store layout changes.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Developed planograms based on best-selling products, optimizing merchandise visibility and accessibility for shoppers.
- Organized store merchandise racks by size, style, and color.
Before and After School Care Assistant
Randwick Public School
Randwick, NSW
04.2007 - 12.2009
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
- Promoted physical fitness among students through engaging outdoor games, sports activities.
- Contributed to a clean and organized environment by maintaining facility cleanliness, setting up activity areas, and storing supplies properly.
- Improved communication with parents by providing regular updates on their children''s progress and behavior during before and after school care sessions.
- Collaborated with colleagues to develop creative activities for students, leading to increased engagement and enjoyment.
- Managed daily attendance records, ensuring accurate documentation of student participation in the program.
Junior Hairdresser
Characters Haircutters
Randwick, NSW
12.2006 - 05.2008
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Enhanced overall salon atmosphere by contributing to a positive work environment and fostering strong team dynamics.
- Answered telephone calls to provide information and schedule new appointments.
- Offered exceptional service and support to walk-in and scheduled customers.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
Crew Member
McDonald's
Wellington NZ
05.2005 - 11.2005
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
St Clare’s College Waverley
Waverley Skills
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Salon safety and security
- Training staff
- Customer Needs Assessment
- Scheduling
- Appointment Scheduling
Timeline
Salon Manager
The Spraytan Salon
07.2016 - 09.2023
Human Resources Assistant
Mastercare Cleaning Services
07.2010 - 01.2015
Visual Merchandiser
Strategic National
03.2009 - 01.2010
Before and After School Care Assistant
Randwick Public School
04.2007 - 12.2009
Junior Hairdresser
Characters Haircutters
12.2006 - 05.2008
Crew Member
McDonald's
05.2005 - 11.2005
St Clare’s College Waverley