Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Alyssa Cedro

Melbourne,VIC

Summary

High performing Retail Customer Service Assistant with supervisory experience and a strong
commitment to delivering exceptional service. Skilled at adapting to both fast and slow- paced
environments, consistently maintaining high standards of professionalism and customer care. With
over two years of experience, I have contributed to positive organisational outcomes, maintaining a
strong focus on customer satisfaction. I am confident in my ability to succeed in this role and
contribute to positive organisational results.

Overview

3
3
years of professional experience

Work History

Sales Associate Supervisor

A&C Clothing
Keilor Downs, VIC
08.2024 - Current
  • Providing exceptional face to face customer service by greeting and assisting customers with
    their needs in finding clothing items in the right sizes and styles.
  • Assisted in visual merchandising by organising clothing displays and maintaining a neat and
    appealing store environment.
  • Processing cash and electronic payments accurately, ensuring a balanced cash register at
    the end of the shift.
  • Managed returns and exchanges according to store policies while ensuring a positive
    customer experience.
  • Managed returns and exchanges according to store policies while ensuring a positive
    customer experience.

Customer Service Cashier

Coles Supermarkets
Keilor Downs, Vic
11.2022 - Current
  • Experienced retail professional with a strong focus on delivering exceptional customer service in a fast-paced environment, maintaining high standards of professionalism and care.
  • Greeting 50+ customers per shift, assessing their needs throughout enquiries and providing tailored product recommendations across various locations within the store.
  • Handling cash and electronic payments, ensuring transactions are processed smoothly and accurately, while adhering to strict cash handling policies.
  • Maintaining a clean and organised workstation, ensuring efficiency and a welcoming environment for the customer.
  • Committed to ensuring a high level of customer satisfaction is met at all times, resulting in positive experiences and long term customer loyalty.
  • Suggested improvements to existing procedures based on customer feedback.
  • The skills and knowledge gained throughout my employment allow management the flexibility to roster me in areas requiring additional support, ensuring seamless operations and enhancing customer satisfaction.
  • Applying problem-solving skills to resolve customer disputes and escalate using appropriate channels when necessary.

Customer Service Supervisor

Nuts for Donuts
Kealba, Vic
02.2022 - 01.2023
  • Greeting customers face to face with a warm welcome, creating a friendly and inviting
    atmosphere.
  • Successfully managing the store unassisted, including handling multiple tasks, serving
    customers, ensuring food items were always stocked, maintaining overall store organisation.
  • Handling cash and electronic payments, ensuring transactions are processed.
  • Smoothly and accurately, while adhering to strict cash handling policies
  • Managing online orders and ensuring food was prepared promptly and ready for collection.

Education

Diploma - Diploma of Educational Studies

Victoria University
Footscray
11-2024

Successfully Completed VCE

Catholic Regional College
Sydenham
10-2023

Skills

  • Sales strategy development
  • Strong leadership
  • Brand Awareness
  • Business Planning
  • Territory sales management
  • Staff Management
  • Executive team leadership
  • Inventory report generation
  • Client/Vendor relations
  • Market Analysis
  • Project Management
  • Team Ilaison
  • Strong verbal communication

Accomplishments

  • Great customer service recognition

References

References available upon request.

Timeline

Sales Associate Supervisor

A&C Clothing
08.2024 - Current

Customer Service Cashier

Coles Supermarkets
11.2022 - Current

Customer Service Supervisor

Nuts for Donuts
02.2022 - 01.2023

Diploma - Diploma of Educational Studies

Victoria University

Successfully Completed VCE

Catholic Regional College

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Alyssa Cedro