Alyssa Coleman
Eltham,Victoria
Summary
Hardworking and dedicated individual with a passion for human rights and youth advocacy, specializing in gender equality and international affairs. Currently pursuing a degree in Law and Global Studies at Monash University. Brings a strong understanding of legal research and application as a knowledgeable legal intern. Flexible and able to work both independently and collaboratively in a team setting. With over four years of experience in administrative services, detail-oriented with strong organizational and communication skills. Commitment to multitasking and continuous education evident through work in the medical industry and providing English tutoring services.
Overview
7
7
years of professional experience
Work History
Administrative Officer
Newlife IVF
10.2023 - Current
- Facilitated seamless administrative operations by coordinating with multidisciplinary teams, including embryologists, fertility specialists, nurses, counsellors, and donor coordinators.
- Demonstrated strong communication skills, dedication, and efficiency in tasks such as patient registration, phone inquiries, email management, and medical document handling.
- Managed medical documents, including Semen Analysis reports, Day One compliance, pregnancy forms, and external document uploads.
- Independently oversaw patient theatre procedures, provided supportive services, and adhered to patient confidentiality and medical protocols.
- Proficiently utilised medical software, particularly BabySentry, to streamline administrative processes.
- Created a comfortable environment for patients in high-intensity circumstances through a proactive and hardworking approach to administrative tasks.
Private English Tutor
Self-employeed
09.2022 - Current
- Tutored students from Primary School to Year 12, tailoring lesson plans to meet individual student needs.
- Organise efficient and effective schedules, adapting to changes as necessary.
- Engaged in proactive communication with parents and schools to ensure optimal academic outcomes for students.
- Demonstrated expertise in English, providing clear explanations of concepts to facilitate understanding.
- Applied proactive time-management skills for lesson preparation, tutoring sessions, and administrative tasks.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
Medical Receptionist
Eltham Paediatrics
07.2022 - Current
- Ensured optimal utilisation of Gentu by managing patient appointments and maintaining a seamless clinic schedule.
- Attended to parental concerns, discussed medical options, and managed medical documentation from external appointments and tests.
- Created and proofread letter templates and written documents.
- Prioritised a safe and comfortable environment for children.
- Upheld confidentiality and adhered to medical protocols.
- Collaborated with specialists, facilitated referrals, and managed prescriptions via fax.
- Demonstrated independence by functioning autonomously within the clinic, supervising the work of others, and maintaining a high level of accountability.
- Possessed comprehensive computer skills along with strong problem-solving and communication abilities.
Housesitting/Pet Sitting
04.2022 - Current
- Caring for other people’s pets, primarily cats and dogs
- Looking after plants and making sure the home is maintained in a respectful and clean manner
- Building relationships in which individuals can trust me with their pets and ensuring the animals are looked after to a very high standard including walking, playing, and engaging with their animals.
Christmas Casual Sales Member
Creative Flowers
12.2022 - 01.2023
- Responsible for overseeing sales, maintaining the health of flowers, and organising the shop
- Managing all financial duties as the sole employee
- Communicating with customers, highlighting customer services skills, and ensuring a welcoming atmosphere
- Recognised for efficiency and capabilities during the peak holiday season, resulting in an offered ongoing position.
Casual English Tutor
Tutero Personalised Online Tutoring
02.2022 - 09.2022
- Tutoring students ranging from Primary School to Year 12
- Organising and conducting engaging lessons online that benefit the students academically
- Further, providing consistent feedback to the parents, managing my own schedule, and ensuring each child’s experience is individual and unique to their learning abilities
- Following up with communicating in a clear manner and adapting lessons when necessary to suit changes in the child’s school learning
- Utilised Tutero’s resources, teaching with interactive tools and troubleshooting technical challenges
- Communicating effectively with the founders of Tutero to cultivate professional relationships and assisting through providing constructive feedback to contribute to company enhancements.
Casual Receptionist/Concierge and Retail Team Member
The Greenery Garden and Home
11.2020 - 08.2022
- Various responsibilities including opening and closing the store, handling cash and safes, engaging in a high level of customer service, displaying stock, answering phones, organising deliveries, managing appointment and delivery times, responding to emails, ordering stock, greeting customers, cleaning, and creating pricing sheets
- As well as this, communicating efficiently with horticulturalists, external companies, and managerial stuff to ensure customer satisfaction.
Casual Team Member
KFC (Greensborough Plaza and Eltham)
10.2018 - 02.2021
- Exceptional customer service, handling multiple tasks efficiently, and thriving in the fast-paced environment
- Excellent communication skills, with task including unloading stock, efficiently working a register, handling cash, resolving issues, cleaning, and handling food safely
- Participated in training sessions to enhance product knowledge and food safety practices.
Casual Team Member
Augustus Gelatery (Eltham)
11.2019 - 03.2020
- Demonstrating exceptional communication skills while delivering high-quality customer service, proficiently handling heavy items with safety protocols, restocking freezers, maintaining cleanliness standards, managing cash transactions, and efficiently operating a register.
Casual Babysitter
01.2018 - 01.2020
- Engaged and managed children aged 3-14, fostering a safe and comfortable environment
- Upheld parental expectations while providing responsible and positive childcare experiences.
Education
Bachelor of Laws / Bachelor of Global Studies - Human Rights
Monash University
Melbourne, VIC06.2027
Catholic Ladies College
Eltham 11.2021
Skills
- Research and due diligence
- Writing and verbal communication
- Relationship building and rapport
- Creative solutions
- Collaboration and Teamwork
- Case analysis
- Multitasking Abilities
- Dependable and Responsible
- Organizational Skills
- Leadership competency
Additional Information
Volunteer Experience
Amnesty International Member - 2024
Youth Newsletter Committee Member - 2024 (Amnesty Australia)
Climate Justice Working Group Member - 2024 (Amnesty Australia)
Monash University Global Immersion Volunteer- 2023
St Vincent's Care Services - 2019
World Challenge Advocate - 2017
Additional Credentials
Valid Working with Children's Check - current
Greenery Garden and Home Customer Experience Course - 2022
St Remio Coffee Course - 2020
Personal History
State Championship for 400m running - 2018
Representative and Domestic Player at Eltham Wildcats - 2010 to 2020
House Captain and Sports Captain - Templestowe College, 2016 to 2017
Hobbies
Spending time with family
Pilates
Reading
Walking with friends
* Additional employment history available upon request *
Personal Information
Date of birth: 19 February 2003
LinkedIn Profile: www.linkedin.com/in/alyssa-coleman-9960a82b4
References
- Dr. Christopher Ward
General Paediatrician and Co-founder, Eltham Paediatrics
Phone: 0422 365 295 - Jacqui Ward
Manager of Community Engagement and Co-founder, Eltham Paediatrics
Phone: 0412 399 004 - Maria Diamente
Operations Manager, Newlife IVF
Phone: 0438 110 074
Timeline
Administrative Officer
Newlife IVF
10.2023 - Current
Christmas Casual Sales Member
Creative Flowers
12.2022 - 01.2023
Private English Tutor
Self-employeed
09.2022 - Current
Medical Receptionist
Eltham Paediatrics
07.2022 - Current
Housesitting/Pet Sitting
04.2022 - Current
Casual English Tutor
Tutero Personalised Online Tutoring
02.2022 - 09.2022
Casual Receptionist/Concierge and Retail Team Member
The Greenery Garden and Home
11.2020 - 08.2022
Casual Team Member
Augustus Gelatery (Eltham)
11.2019 - 03.2020
Casual Team Member
KFC (Greensborough Plaza and Eltham)
10.2018 - 02.2021
Casual Babysitter
01.2018 - 01.2020
Bachelor of Laws / Bachelor of Global Studies - Human Rights
Monash University
Catholic Ladies College
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