Alyssa Collet
Summary
Skilled at efficiently managing high-volume environments while maintaining composure. Proactively and successfully resolving diverse problems through sound judgment and initiative, taking ownership of issues in a timely manner. Recognised for exceptional communication skills, strong organisational abilities, and meticulous attention to detail. Collaborative team player dedicated to achieving results and seamlessly adapting to changing needs.
Overview
15
15
years of professional experience
Work History
Receptionist/Admin/Dispensary Assistant
UNSW Optometry Clinic
01.2016 - Current
- Processing casual staff timesheets
- Respond to a wide range of enquiries by phone, in person and via email from patients, students, staff, internal and external stakeholders
- Accurate collection of patient data and data entry
- Liaising with external and internal stakeholders regarding clinical financial matters
- Process invoices, payments and orders, credits, billing accounts and end-of-day banking and reconciliation
- Insuring all purchase order accounts are accurate and up to date
- Process, forward and record Medicare, NDIS and other payments
- Maintain an efficient patient record and filing system
- Respond and action student questions and requests
- Develop and refine stock levels and maintain inventory of spectacles
- Manage all patient appointments for staff, visiting and student optometrist, including daily student patient allocation
- Spectacle frame and lens edge fitting
- Spectacle repairs and ongoing patient care
- Coach optometry students in optical dispensing and patient management, reception and administration
- Assist in management of optical supplies and consumables
- Organise contact lens purchases, low visions aids and other consumables for patients
- Organise and monitor consultation room bookings
- Cooperate with all health and safety policies
- Attend to patient needs including triage of presenting cases
Savings Specialist
Commonwealth Bank of Australia
01.2014 - 12.2015
- Receiving, reporting and responding to branch emails from customers and staff
- Filling and counting ATM machines
- Opening and closing the branch
- Opening personal and business accounts
- Following correct procedures according to the bank’s policies and government policies
- Opening credit and loan accounts
- Correctly securing cash and private documents at all times
Administrative Assistant/Receptionist
Sydney Emergency Plumbing
07.2012 - 12.2013
- Exceptional interpersonal skills
- Invoices and paper work
- Phone orders and deliveries
- Booking and adjusting appointments
- Answering and responding to all incoming customer calls
- Using Word and Excel competently
- Updating books and database
Bartender/cocktail waitress
The Star Casino
06.2010 - 06.2013
- Proper handling of money
- Excellent customer service
- Follow OH&S services
- Serving food
- Cleaning
- Team player
Bartender/cocktail waitress
Nicks Bar and Grill
01.2010 - 06.2010
- Customer service
- Prioritising orders
- Excellent customer service
- Cleaning
- Knowledge of products and menu
- Excellent customer service
Education
Certificate IV - Optical Dispensing
TAFE – Western Sydney Oten
Sydney, NSWCertificate II - hospitality, Responsible service of alcohol (RSA)
Alex Beaumont Hospitality Training College
Sydney, NSWHigher School Certificate -
St Clares College Waverley
Waverley, NSWSkills
- Excellent interpersonal skills
- Aptitude for technology
- Hard working
- Outstanding time management
- Customer service orientated
- Punctual
- Team player
- Problem solving skills
- Detail oriented
References
Available on request
Timeline
Receptionist/Admin/Dispensary Assistant
UNSW Optometry Clinic
01.2016 - Current
Savings Specialist
Commonwealth Bank of Australia
01.2014 - 12.2015
Administrative Assistant/Receptionist
Sydney Emergency Plumbing
07.2012 - 12.2013
Bartender/cocktail waitress
The Star Casino
06.2010 - 06.2013
Bartender/cocktail waitress
Nicks Bar and Grill
01.2010 - 06.2010
Certificate II - hospitality, Responsible service of alcohol (RSA)
Alex Beaumont Hospitality Training College
Higher School Certificate -
St Clares College Waverley
Certificate IV - Optical Dispensing
TAFE – Western Sydney Oten
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