Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa D'Amato

North Brighton,SA

Summary

Compassionate Disability Support Worker with experience in providing personalised care and assistance to individuals with disabilities. Strengths include strong interpersonal skills, adaptability to diverse situations, and knowledge of various therapeutic techniques. Previous work has shown ability to foster independence among clients while ensuring safety and comfort.

Overview

3
3
years of professional experience

Work History

Disability Support Worker

Sunflower Services
Adelaide Airport, South Australia
09.2024 - Current
  • Tracked patient or client care and followed through to provide service effectiveness.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Transported clients to appointments, social events, and other activities as needed.
  • Utilized strong assessment skills to determine necessary client care and daily function assistance.
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Transported clients to and from medical and mental health appointments with assigned vehicle.
  • Encouraged independence by teaching skills needed for everyday life.

Administrative Assistant and Rostering Officer

Utopia Care, Disability Services Company
Glenelg East, South Australia
10.2022 - 09.2024
  • Provided comprehensive administrative and rostering support. Including managing correspondence, scheduling rosters/meetings, and maintaining office files.
  • ·Coordinated with various departments to ensure smooth internal communication and efficient office operations.
  • Prepared and managed client-related documentation, including intake forms, service plans, and reports.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with client requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted research on various topics as requested by management.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Admin and Healthcare Simulation Trainee

Flinders University
Bedford Park, South Australia
05.2022 - 10.2022
  • Monitored operations and reviewed records and metrics to understand company performance.
  • General administration duties including mail, purchasing stock and office supplies as required and/or directed by staff and maintaining stock in stationary rooms.
  • Frontline and reception duties when required, and assisting with catering orders for meetings, workshops, events, and interviews.
  • Preparing general laboratories across the HealthCare Simulation Teaching Space including general housekeeping of the prep room, storeroom and clinical/science labs.
  • ·Maintaining databases, office filing and documentation including printing, laminating, labelling procedures, and follow-up of overdue items.
  • Attended training sessions and meetings to learn new information and develop personal skills.
  • Worked alongside senior team members to learn related job tasks and roles.

Education

High School Diploma -

Mercedes College
Springfield
11-2021

Skills

  • Client care
  • Behaviour management
  • Work effectively in a team or unsupervised
  • Excellent communication skills and quick to learn
  • Conscientious and enthusiastic
  • Trustworthy and confident in own abilities
  • Work well under pressure
  • Well-developed computing and word processing skills

Timeline

Disability Support Worker

Sunflower Services
09.2024 - Current

Administrative Assistant and Rostering Officer

Utopia Care, Disability Services Company
10.2022 - 09.2024

Admin and Healthcare Simulation Trainee

Flinders University
05.2022 - 10.2022

High School Diploma -

Mercedes College

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Alyssa D'Amato