Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALYSSA D'CASTRO

Ormeau

Summary

I am a dedicated and diligent team member with a proficiency encompassing customer service, and adept relationship-building. My communication skills, both written and oral, are exceptional, complemented by attentive listening and effective time management abilities. I exhibit a robust attention to detail coupled with a superior work ethic. My present aspiration revolves around securing an entry-level position in admin and/or healthcare support, where I can contribute effectively within the context of a health/medical setting.

Overview

5
5
years of professional experience

Work History

Assistant in Nursing

Alliance Nursing
02.2023 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
  • Cared with empathy and compassion to build positive patient and family relationships.

Customer Service Cashier

Bunnings Warehouse
09.2021 - 05.2023
  • Handled customer complains and concerns promptly, escalating complex issues to direct supervisor for quick resolution
  • Assisted customers to find appropriate products, answered product questions and provided product solutions
  • Built and maintained productive relationships with co-workers
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Medical Receptionist

Robina Medical & Dental Centre
07.2022 - 11.2022
  • Schedule, reschedule and verify patient appointments; schedule appointments with secondary care providers
  • Managed multi-line phone system and pleasantly greeted patients
  • Use PractSoft software to manage patient records and files; reinforce and uphold patient confidentiality
  • Supported office staff and operational requirements with administrative tasks

Cashier

Coles Supermarket
07.2018 - 02.2022
  • Worked closely with front-end staff to assist customers
  • Trained new team members in cash register operation, stock procedures and customer services
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers and helped determine their needs

Education

Bachelor - Nursing

Griffith University
12.2024

Diploma - Health Care

Griffith College
11.2021

Certificate III - Business

TAFE Queensland
11.2020

Skills

  • Problem Solving
  • Detail Oriented
  • Work Task Prioritisation
  • Whole of Client Focused
  • MS Office 365
  • Windows/Mac
  • Research & Evaluation
  • Time Management

Timeline

Assistant in Nursing

Alliance Nursing
02.2023 - Current

Medical Receptionist

Robina Medical & Dental Centre
07.2022 - 11.2022

Customer Service Cashier

Bunnings Warehouse
09.2021 - 05.2023

Cashier

Coles Supermarket
07.2018 - 02.2022

Bachelor - Nursing

Griffith University

Diploma - Health Care

Griffith College

Certificate III - Business

TAFE Queensland
ALYSSA D'CASTRO