ALYSSA D'CASTRO
Ormeau
Summary
I am a dedicated and diligent team member with a proficiency encompassing customer service, and adept relationship-building. My communication skills, both written and oral, are exceptional, complemented by attentive listening and effective time management abilities. I exhibit a robust attention to detail coupled with a superior work ethic. My present aspiration revolves around securing an entry-level position in admin and/or healthcare support, where I can contribute effectively within the context of a health/medical setting.
Overview
5
5
years of professional experience
Work History
Assistant in Nursing
Alliance Nursing
02.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Cared with empathy and compassion to build positive patient and family relationships.
Customer Service Cashier
Bunnings Warehouse
09.2021 - 05.2023
- Handled customer complains and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Assisted customers to find appropriate products, answered product questions and provided product solutions
- Built and maintained productive relationships with co-workers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Medical Receptionist
Robina Medical & Dental Centre
07.2022 - 11.2022
- Schedule, reschedule and verify patient appointments; schedule appointments with secondary care providers
- Managed multi-line phone system and pleasantly greeted patients
- Use PractSoft software to manage patient records and files; reinforce and uphold patient confidentiality
- Supported office staff and operational requirements with administrative tasks
Cashier
Coles Supermarket
07.2018 - 02.2022
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer services
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers and helped determine their needs
Education
Bachelor - Nursing
Griffith University
12.2024
Diploma - Health Care
Griffith College
11.2021
Certificate III - Business
TAFE Queensland
11.2020
Skills
- Problem Solving
- Detail Oriented
- Work Task Prioritisation
- Whole of Client Focused
- MS Office 365
- Windows/Mac
- Research & Evaluation
- Time Management
Timeline
Assistant in Nursing
Alliance Nursing
02.2023 - Current
Medical Receptionist
Robina Medical & Dental Centre
07.2022 - 11.2022
Customer Service Cashier
Bunnings Warehouse
09.2021 - 05.2023
Cashier
Coles Supermarket
07.2018 - 02.2022
Bachelor - Nursing
Griffith University
Diploma - Health Care
Griffith College
Certificate III - Business
TAFE Queensland