Summary
Overview
Work History
Education
Skills
Certification
Timeline
Projects
Generic

Alyssa Deklic

Brisbane

Summary

As a Bachelor of Criminology and Criminal Justice graduate from the University of Queensland to the team, I bring a strong understand in investigate research, fraud prevention, and criminal law. Through working on countless research projects, I have gained an analytical mindset that has the ability to uncover patterns in intricate data, which positions me to protect customer's assets at BOQ through investigation and fraud detection.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
08.2020 - Current


Shift Manager: June 2025 - Current

  • Overlooked daily operations, ensuring crew is compliant to the strict procedures and policy in position. Reflecting risk management and attention to detail.
  • Investigated and handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised over 20 staff members on shift whilst ensuring the business operated smoothly.


Crew Coach: February 2023 - May 2025

  • Delivered high quality training to new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Assisted managers in overlooking cash handling policy, reinforcing correct procedure and accountability amongst crew members.
  • Improved any training discrepancies by creating a crew coaching guide, to assist other crew coaches to provide efficient training.

Gym Receptionist

World Gym Stafford
02.2025 - 05.2025
  • Delivered high-quality customer service to members by handling all gym enquires, managing memberships, and serving members after their sessions.
  • Oversaw all front desk operations,which included phone calls, dealing with membership enquires, and processing payments.
  • Maintained all administrative tasks such as contracts,member records, and admin emails.
  • Assisted in promoting gym services online through content creation, which was on social media platforms like Facebook, Instagram, and the World Gym Stafford website.
  • Working as a receptionist further developed my skills of communication, problem-solving, and multitasking in a quick paced environment.

Education

Bachelor's of Criminology And Criminal Justice - Criminology

University of Queensland
Brisbane, QLD
12-2025

Loreto College Coorparoo
Coorparoo, QLD
11-2022

Skills

  • Attention to detail
  • Time management
  • Communication
  • Problem solving
  • Delegating
  • Interpersonal skills
  • Critical thinking
  • Team work and collaboration
  • R studios
  • Qualtrics
  • Microsoft teams

Certification

Responsible Service of Alcohol (RSA) License (2024)


First Aid (2025)


CPR (2025)


Leadership Transition (McDonald's) (2025)


Food Safety certificate: after receiving a score of 20/20, (2025)

Timeline

Gym Receptionist

World Gym Stafford
02.2025 - 05.2025

Shift Manager

McDonald's
08.2020 - Current

Bachelor's of Criminology And Criminal Justice - Criminology

University of Queensland

Loreto College Coorparoo

Projects

Capstone Project: AI 'Nudification' Apps (2025)

University of Queensland in partnerships with ICMEC Australia


  • Executed and collaborated with the International Centre for Missing & Exploited Children (ICMEC) Australia on a year-long applied research project exploring the rise of AI 'nudification' apps in peer-to-peer relationships.
  • Completed extensive data analysis and literature reviews, discovering significant grey areas in academic research, legislation, and policy.
  • Engaged with multiple stakeholders and industry professionals, strengthening and enhancing communication skills.
  • Exercised advanced research methods and criminological theory to real-world problems, developing fundamental skills in data collection and analysis, project planning, and summarising research findings to academic audiences.
  • Refined critical thinking, communication, and teamwork skills by effectively collaborating within a research team to produce a desired outcome.


Cybercrime and Security Intelligence Report (2025)


  • Completed an applied project designed to simulate a real-world cybercrime investigation, concluding an intelligence and security report.
  • Expertly analysed digital artefacts and literature to distinguish patterns of potential compromise, whilst applying the Admiralty Scale to assess the artefacts credibility and reliability.
  • Created actionable recommendations to strengthen organisational security to prevent future cyber attacks and provided the public with key indicators to recognise data compromise.
  • Enhanced skills in intelligence analysis, cybercrime assessment, and security reporting, ultimately building skills that can be transferred across to government sectors, banking, and investigation.

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Alyssa Deklic