Alyssa Dolphin

Chloe Tickle - 027 935 5342

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly face and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Maintained and operated espresso machines, blenders, ovens, and other equipment.

Jolanda Foale- 021 038 8477

• Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
• Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
• Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Paul Bonner- 021 215 1742

• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

• Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
• Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
• Contributed to a positive team atmosphere by collaborating with colleagues to complete tasks efficiently during peak hours.
• Assisted with cash handling duties, including opening and closing registers, maintaining accurate cash drawer balances, and making timely deposits.
• Reduced food waste by effectively managing inventory and closely monitoring product freshness.