Alyssa Hancock

Acting Team Leader (12th Nov 2023 - 7th Dec 2023)

• Provide highly sensitive customer service to clients, including but not limited to telephone enquiries, booking appointments, and maintaining DHR records.
• Completing additional admin duties including completing tasks for medical, allied health and nursing staff within the organisation.
• Whilst Acting as Team Leader, completed tasks including staff rosters, actioning invoices and preparing subpoenas and ROIs.

Second In Charge (June 2022 - June 2023) - Acting Program Coordinator (October 2022 - December 2022)

• Built relationships with children, families and staff from a variety of backgrounds
• Completed administrative tasks relevant to the program (as Acting Program Coordinator and Second In Charge)
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment

• Engaged primary and high school-aged students from low socioeconomic areas who are less likely to consider higher education.
• Delivery of day programs helping children and young people understand university and higher education opportunities.

• Provided excellent customer service by greeting customers and meeting their needs
• Experience using POS systems and handling cash
• Worked front counter, drive-thru, kitchen and cafe