Hi, I’m
Alyssa Ignacio
Grange,QLD
All of our miseries are nothing but attachment.
Osho
Summary
To advance my career within a stable, supportive and dynamic company that allows me to utilise my existing skills, knowledge, motivation and dedication to continually develop my knowledge and experience.
I am a hardworking sales associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
years of professional experience
1
Certificate
Work History
Kailis JewelleryBroome, WA
Sales Associate
05.2023 - 10.2023
Job overview
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- High level customer service within a multi-cultural environment, frequent written compliments sent to Head Office and high conversion rate of foot traffic to sales in a highly competitive pearling industry in Broome.
- Liaise with Executive Team in Perth regarding budgets, jewellery repairs, new collections and replacement of stock.
- Conducted inventories on a regular basis to track stock levels.
- Collaborated with management teams to develop innovative marketing strategies.
Broome International Airport - SwissportBroome, WA
Customer Service Agent
03.2023 - 05.2023
Job overview
- Greeted passengers to instill travel comfortability and service receptiveness
- Handled complaints and problematic behavior with compassion, composure and a positive mindset through stressful interactions
- Tended to passengers requiring special assistance to prioritize travel needs of vulnerable customers
- Assembled and issued required documentation, such as tickets, travel insurance policies, and itineraries
- Answered inquiries regarding schedules, accommodations, procedures, or policies
- Prepared customer invoices and accepted payment ( computed fares and fees).
McDonald'sBroome, WA
Crew Member
10.2018 - 03.2023
Job overview
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Cleared and bussed tables and mopped lobby floors throughout the day
- Trained new employees regarding company policies and food preparation procedures
- Placed orders into POS systems and handled cash and credit transactions
- Communicated with customers regarding orders, comments and complaints
- Organized service areas.
Education
St. Mary’s College Broome
10.2022
Trinity College, Philippines
03.2011
Skills
- Clear and strong verbal communication skills
- Able to communicate with a range of people including youths and adults
- Great customer service skills
- Above standard service quality and customer loyalty
- Administrative operations
- Time management
- Microsoft Office - Word, Excel, Powerpoint, Outlook Experience
- Electronic filing and Record keeping
- Loading merchandise
- Confidentiality
Certification
- Driver’s License C-A
- Certificate II in Visual Arts
- Certificate II in Music
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Kailis Jewellery
05.2023 - 10.2023
Customer Service Agent
Broome International Airport - Swissport
03.2023 - 05.2023
Crew Member
McDonald's
10.2018 - 03.2023
St. Mary’s College Broome
Trinity College, Philippines
References
Available Upon Request.
- Zeta Mackie
Kailis Jewellery Store Manager
Broome, WA
0432 832 489
- Tania Mesch
Licensee - McDonald's
Broome, WA
08 9192 6999
- Tenneale Lafferty
Swissport Manager
Broome Airport, WA
0409 481 838
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