Summary
Overview
Work History
Education
Skills
Timeline
Barista

Alyssa Ingram

Caves Beach,NSW

Summary

Resourceful individual with extensive experience. Results-driven by focusing on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximise customer satisfaction. Offers strong background in customer relations and communication. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Cabinet Maker Apprentice

Keith Designer Kitchens
02.2022 - Current

Second Year Cabinet Maker, build and install kitchens, vanities, wardrobes and any other custom joinery.

  • Installation understanding
  • Cut plywood, MDF and solid wood to size.
  • Installed hardware such as drawer pulls, hinges, and handles.
  • Constructed custom cabinets for residential and commercial spaces using varied hand and power tools.

Hospitality Worker

Mawson's
01.2019 - 12.2021

Front of House staff member

  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Reduced risks by maintaining clean and organised work environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Trained new staff members on proper customer service and hospitality policies.
  • Identified and resolved customer complaints concerning food or lodging.
  • Observed established health and safety regulations to safeguard teams and guests.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Residential Cleaner

Cleaned For One Customer
01.2018 - 01.2019
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Adhered to professional house cleaning checklist.

Education

Certificate III - Design Fundamentals

TAFE NSW Newcastle Campus
Tighes Hill, NSW
10.2021

No Degree -

Year 12 High School Certificate
Hunter Sports High School
12.2021

RSA - Provide Responsible Service of Alohol

Responsible Service of Alochol
Newcastle, NSW
07.2023

White Card -

WHS General Construction Induction Training
Cardiff, NSW
02.2022

Surf Life Saving

First Aid Certificate
Newcastle, NSW
01.2019

Surf Life Saving

Bronze Medallion
Newcastle, NSW
01.2019

Skills

  • Social Perceptiveness
  • Independent And A Team Worker
  • Creative Solutions
  • Guest Satisfaction
  • Managing Multiple Tasks
  • Pride In Completing All Tasks
  • Reliable
  • Adapt To New Tasks Easily

Timeline

Cabinet Maker Apprentice

Keith Designer Kitchens
02.2022 - Current

Hospitality Worker

Mawson's
01.2019 - 12.2021

Residential Cleaner

Cleaned For One Customer
01.2018 - 01.2019

Certificate III - Design Fundamentals

TAFE NSW Newcastle Campus

No Degree -

Year 12 High School Certificate

RSA - Provide Responsible Service of Alohol

Responsible Service of Alochol

White Card -

WHS General Construction Induction Training

Surf Life Saving

First Aid Certificate

Surf Life Saving

Bronze Medallion
Alyssa Ingram