Alyssa Kata
Yagoona
Summary
Knowledgeable and dedicated customer service professional with a solid track record of success. As a solid team player, I possess an outgoing, positive demeanor and excel in establishing rapport with customers. Motivated by the goal of maintaining customer satisfaction and contributing to company success, I bring great communication skills. I thrive in high-pressure environments, expertly managing challenges while remaining calm and focused on delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Pharmacy Online
05.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Kitchen Hand, Front of House
Cafe Lane
08.2023 - 04.2024
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required.
- Managed incoming food deliveries, checking for quality and accuracy while properly storing items according to established protocols.
- Developed strong time management skills, effectively prioritising tasks to ensure completion within allocated timeframes.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Maintained a well-organised work area by consistently cleaning surfaces and organising supplies.
Office Assistant
New World Otaki
11.2020 - 04.2023
- Interacted with customers by phone, email or in-person to provide information.
- Counted, verified and handled bank deposits.
- Answered customer telephone calls promptly and offered advice and assistance to customers, paying attention to special needs or wants.
- Financial processing, registration, recordkeeping and other administrative functions.
- Enhanced office efficiency by managing schedules, organising files, and maintaining a clean workspace.
Duty Manager
New World
11.2017 - 04.2023
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained cleanliness and organisation of checkout workspace.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Education
NCEA Level 3 -
Otaki College
Otaki, WGN12.2014
Skills
- Strong detail-oriented approach
- Payment Processing
- Data Entry
- Customer Service
- Time Management
- Verbal and Written Communication
- Microsoft Office
- Problem Resolution
- Scheduling and Coordinating
- Cash Management
- Team Supervision
References
References are available upon request.
Timeline
Customer Service Representative
Pharmacy Online
05.2024 - Current
Kitchen Hand, Front of House
Cafe Lane
08.2023 - 04.2024
Office Assistant
New World Otaki
11.2020 - 04.2023
Duty Manager
New World
11.2017 - 04.2023
NCEA Level 3 -
Otaki College
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