Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Lagana

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Responsible Cashier proficient in handling money, restocking merchandise, and helping customers locate products. History of keeping work areas clean, neat, and professionally arranged. Good listening skills combined with an attentive and detail-oriented nature. Friendly and reliable Customer services supervisor offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

5
5
years of professional experience

Work History

Customer Services Second In Charge

Coles Supermarket
10.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Trained new team members, improving overall team productivity and efficiency.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the store manager.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.


Retail Cashier

Coles Supermarket
06.2019 - 10.2022
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Enhanced customer satisfaction by providing efficient and accurate cash handling services.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.

Education

High School Diploma -

Nazareth Catholic College R-12 - Secondary Campus
Flinders Park, SA
12.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Client Relations
  • Professional telephone demeanor
  • Superior Work Ethic
  • Task Delegation
  • Employee Training
  • Team Leadership
  • Complex Problem-Solving

Timeline

Customer Services Second In Charge

Coles Supermarket
10.2022 - Current

Retail Cashier

Coles Supermarket
06.2019 - 10.2022

High School Diploma -

Nazareth Catholic College R-12 - Secondary Campus

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Alyssa Lagana