Alyssa Langbein
Medowie,NSW
Summary
Highly motivated and enthusiastic individual with 6.5 years of experience in facility management. Known for building strong professional relationships and excelling in challenging environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Facilities Administrator
Colliers
11.2022 - Current
- Improved facility efficiency by implementing preventive maintenance programs and coordinating with vendors for timely repairs.
- Ensured safety compliance by conducting regular inspections, identifying potential hazards, and implementing corrective actions.
- Streamlined work order processes to increase response time and enhance customer satisfaction.
- Evaluated vendor contracts to ensure optimal service levels while maintaining cost control measures.
- Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
- Established strong relationships with local authorities ensuring adherence to codes/regulations while facilitating efficient permit acquisition.
- Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
- Served as point of contact for internal and external customers seeking support and information.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
Accommodation and Transport Manager
BGIS - Defence Account
03.2020 - 11.2022
- Conducted regular staff training sessions to ensure high-quality service delivery across all areas
- Managed budgets effectively, reducing operational costs without compromising on service standards.
- Oversaw facility maintenance efforts to maintain a clean and safe environment for guests and staff members.
- Implemented innovative solutions to address guest complaints quickly, maintaining positive relationships with customers
- Negotiated contracts with suppliers, securing favourable terms and long-term partnerships for the business.
- Led team meetings regularly
- Improved efficiency in transportation operations by streamlining processes and implementing innovative solutions.
- Increased overall fleet performance by implementing regular maintenance checks and upgrades as needed.
- Managed a team of drivers and administrative staff to ensure smooth transportation operations.
- Maintained positive relationships between transport managers from other departments through routine cross-functional meetings focused on sharing best practices and addressing common challenges.
- Reviewed transportation contracts to identify potential cost savings or service enhancements that could be exploited through renegotiation efforts with vendors.
Accommodation Coordinator
BGIS - Defence Account
09.2017 - 03.2020
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Coordinated planned and urgent maintenance works
- Managed sub-contractors to ensure works were completed to a high standard including, soft and hard services
- Held strong relationships with all stakeholders, including, Defence clients, vendors, and peers
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints
- Conducted building and room inspections to ensure rooms were fit-for-purpose and serviced to a high standard
Restaurant Supervisor
Bistro 8
08.2015 - 08.2017
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Managed inventory control
- Coordinated event planning, managing logistics for successful private dining experiences.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Scheduled staff shifts efficiently
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Education
HSC -
Irrawang High School
Raymond Terrace, NSWSkills
- Building inspections
- Vendor management
- Budgeting and financial management
- Schedule coordination
- Strong customer service skills
- Cost-reduction methods
- Service contracts management
- Problem-Solving
- Reliability
- Relationship building
- Office administration
Certification
Operations & Facilities Management Industry Diploma
CSR
- Actively participated in company-organised CSR days, contributing to community service projects and charitable activities.
- Demonstrated strong teamwork and leadership skills while working on diverse CSR initiatives, enhancing company reputation and fostering a positive work environment.
Timeline
Facilities Administrator
Colliers
11.2022 - Current
Accommodation and Transport Manager
BGIS - Defence Account
03.2020 - 11.2022
Accommodation Coordinator
BGIS - Defence Account
09.2017 - 03.2020
Restaurant Supervisor
Bistro 8
08.2015 - 08.2017
HSC -
Irrawang High School
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