Alyssa Monte
Gungahlin,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Bartender
Capital Brewing
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Apprentice Electrician
Australian Smart Group
11.2023 - 05.2024
- Installed electrical wiring and fixtures, such as outlets, switches, circuit breakers, junction boxes and wall sockets.
- Connected wires to circuit breakers, transformers or other components.
- Inspected electrical systems, equipment and components to identify hazards, defects and the need for adjustment or repair.
- Performed general maintenance on electrical systems including replacing worn parts and repairing faulty wiring.
- Measured, cut and bent wire and conduit using hand tools and power tools.
- Assembled conduits by threading ends together with couplings or clamps.
- Read blueprints or technical diagrams to determine the layout of a system.
- Followed all safety procedures when handling hazardous materials such as high voltage electricity.
- Tested continuity of circuits in electrical wiring using testing devices such as ohmmeters, voltmeters and oscilloscopes.
- Maintained records of installation activities by completing forms and reports as required.
- Installed lighting fixtures such as fluorescent bulbs or LED lights.
- Identified potential problems before they occur by inspecting equipment regularly.
Bartender
Capital Brewing Airport
08.2023 - 11.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
Bartender
Criterion Hotel
06.2022 - 08.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Head Barista/Cafe Supervisor
Niagara Cafe
06.2022 - 02.2023
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Ordered and received supplies to restock beverage items.
- Described menu items to customers and suggested appealing products.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided customers with product details, coffee blends and preparation descriptions.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Utilized POS system to receive and process customer payments.
- Washed and cleaned coffee maker and espresso machine to remove mineral and hard water deposits.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Explained goals and expectations required of trainees.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
Customer Service Cashier
Hungry Jacks
10.2019 - 08.2021
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Collected credit card and cash payments to complete transactions for customer orders.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Informed customers of in-store promotions or pricing specials.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted and balanced cashier drawers.
Education
Gundagai High School
Skills
- Critical Thinking
- Complaint Resolution
- Staff Management
- Policies and Procedures
- Supplies Purchasing
- Point of Sale Software
- Team Collaboration
- Strong multitasking
- Highly reliable
- Patience and Tolerance
- Cleanliness and hygiene
Timeline
Bartender
Capital Brewing
10.2024 - Current
Apprentice Electrician
Australian Smart Group
11.2023 - 05.2024
Bartender
Capital Brewing Airport
08.2023 - 11.2023
Bartender
Criterion Hotel
06.2022 - 08.2023
Head Barista/Cafe Supervisor
Niagara Cafe
06.2022 - 02.2023
Customer Service Cashier
Hungry Jacks
10.2019 - 08.2021
Gundagai High School
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