Alyssa Parker
Townsville,QLD
Summary
Dynamic leader with a proven track record for enhancing customer engagement and streamlining operations for profitability. Excelled in staff training, problem-solving, and maintaining meticulous attention to detail, significantly reducing booking errors. Skilled in operations management and fostering teamwork, adept at driving performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Reservations Supervisor
The Ville Resort Casino/ARDO
10.2023 - 06.2024
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.
- Assisted with revenue management tasks, including rate analysis and inventory control to maximize profitability.
Store Manager
Dominos's Pizza
03.2019 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Rental Coordinator
Prime Rentals
01.2018 - 01.2019
- Developed and maintained a comprehensive database of client information to facilitate efficient communication and recordkeeping.
- Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental equipment.
- Managed daily operations of the front office, overseeing staff scheduling, payroll processing, and other administrative tasks as needed.
Education
MBA - Business Administration And Management
Australian Institute of Business
06.2026
Skills
- Staff Training and Development
- Customer Engagement
- Phone Etiquette
- Call Control
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Excellent Communication
- Adaptability and Flexibility
- Staffing and scheduling
- Operations Management
Timeline
Reservations Supervisor
The Ville Resort Casino/ARDO
10.2023 - 06.2024
Store Manager
Dominos's Pizza
03.2019 - 10.2023
Rental Coordinator
Prime Rentals
01.2018 - 01.2019
MBA - Business Administration And Management
Australian Institute of Business
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