Alyssa Paternotte

- Making hire car bookings for our insured in a suitable and timely manner. Speaking in a clear and concise manner

- Complete additional tasks such as managing emails, following up overdue hire car bookings, call outs to customers to book hire cars, send reminder messages to customer.

- Liaise with our hire car providers to ensure correct dates, times additional items for hire car booking are correct.

• Answering inbound calls, resolving non-payment issues
• Advising customer of current status of their insurance and updated personal details
• Transferring calls to relevant departments.

• Meeting and greeting/providing directions to all customers
• Daily activity announcement via sms computer system
• Making reservations via phone, email & face to face
• Cash handling of reservations and retail
• End of day & banking.

• Warm and personalized check-in process assisting with guest itinery for the duration of their stay
• Making restaurant, spa and tour reservations for guests
• Liasing with other departments like housekeeping, grounds, restaurant and day spa to achieve maximum guest satisfaction.

• Scheduling pilots and aircraft accordingly
• Clear and concise communication with pilots and ground staff through radio
• Collection and loading of passengers (ASIC required).

• Meet, greet, check-in and escort guests to their villa
• Make restaurant and tour bookings
• Assist with large conference group arrivals and departures
• Daily handling of cash and end of day sales.