Summary
Overview
Work History
Education
Skills
References
Timeline
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Alyssa PECORA

SEFTON,New South Wales

Summary

Passionate and self-directed professional, skilled in using Karisma/Kestral software and handling various medical tasks, including medical office administration, billing support, and medical terminology. Recognised by colleagues and supervisors for my strong work ethic, adaptability, and ability to multitask effectively. I pride myself on delivering excellent customer service, maintaining professional phone etiquette, and being reliable in managing multiple projects while ensuring clear communication with team members.

Overview

5
5
years of professional experience

Work History

Medical Receptionist

Synergy Radiology
Campise, Nsw
07.2024 - Current
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Answered phones promptly and directed calls appropriately.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Medical Receptionist

Quantum Radiology
Bankstown, Nsw
03.2023 - 06.2024
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Processed patient payments and scanned identification and insurance cards.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Answered phones promptly and directed calls appropriately.
  • Processed referrals for specialist care when requested by physicians or patients.

Team Member

Mcdonalds
Bass Hill, Nsw
02.2020 - 08.2022
  • Collaborated with team members to achieve daily goals.
  • Looked for ways to go above and beyond job requirements.
  • Addressed customer needs, responding to specific requests.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Assisted customers with product selection and ordering process.
  • Greeted customers upon entering the store with friendly demeanor.
  • Identified needs of customers promptly and efficiently.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Education

High School Diploma -

Trinity Catholic College
09-2022

Skills

  • Letter preparation
  • Medical office administration
  • Billing support
  • Medical terminology
  • Proficient in Karisma/Kestral software
  • Office administration
  • Medical billing and coding
  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical billing
  • Referral verification
  • Patient scheduling
  • Friendly, positive attitude
  • Multitasking Abilities
  • Time management
  • Flexible and adaptable
  • Attention to detail

References

References available upon request.

Timeline

Medical Receptionist

Synergy Radiology
07.2024 - Current

Medical Receptionist

Quantum Radiology
03.2023 - 06.2024

Team Member

Mcdonalds
02.2020 - 08.2022

High School Diploma -

Trinity Catholic College

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Alyssa PECORA