Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Pedersen

Cranbourne West

Overview

5
5
years of professional experience

Work History

Liquor Assistant Manager

Ritchies IGA
03.2025 - Current
  • Assisted customers with product selection and recommendations to enhance shopping experience.
  • Managed inventory levels and conducted regular stock checks to ensure product availability.
  • Processed transactions accurately using point-of-sale systems while maintaining cash handling procedures.
  • Collaborated with team members to maintain store organization and merchandising standards.

Liquor Department Team Leader

Ritchies IGA
04.2024 - 03.2025
  • Work collaboratively with the store manager to improve and maintain the quality of the store.
  • Maintain the shop while the store manager takes personal leave.
  • Work together with sales representatives to improve sales and customer experience.
  • Assisting the manager with administrative tasks such as invoicing, stock receipting, rostering, and budgets.

Retail Supervisor

Ritchies IGA
12.2022 - 04.2024
  • Supervise staff on registers while completing other tasks to maintain the satisfactory presentation of the store.
  • Managed daily opening and closing procedures, including cash handling and reconciliation of financial records.
  • Resolved customer service escalations in-person and by phone.
  • Provided superior customer service and maintained a professional attitude in all interactions with customers.

Fast Food Team Leader

Hungry Jacks
01.2021 - 08.2022
  • Provided guidance to junior team members on how best to handle challenging customers or situations.
  • Handled customer complaints in a courteous manner while remaining firm in upholding company policies.
  • Trained staff on proper food handling techniques and ensured compliance with health codes and regulations.

Education

Year 12 -

Hampton Park Secondary College
Hampton Park
10.2022

Skills

  • Customer service
  • Time management
  • Team leadership
  • Work planning and organization

Timeline

Liquor Assistant Manager

Ritchies IGA
03.2025 - Current

Liquor Department Team Leader

Ritchies IGA
04.2024 - 03.2025

Retail Supervisor

Ritchies IGA
12.2022 - 04.2024

Fast Food Team Leader

Hungry Jacks
01.2021 - 08.2022

Year 12 -

Hampton Park Secondary College

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Alyssa Pedersen