Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALYSSA TODHUNTER

Dubbo

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Willingness to take on added responsibilities to meet team goals. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organisational objectives with dedication and enthusiasm.

Overview

22
22
years of professional experience
1
1
Certification

Work History

CONTROL CENTRE OFFICER

NSW Ambulance
04.2008 - Current
  • Call taking – Managing incoming telephone calls to NSW Ambulance including assisting the public with triple zero calls and general enquiries, hospital transfer bookings or liaising with other emergency services. Utilising appropriate information & support.
  • Dispatch - Coordinate and monitor all ambulance resources within a nominated area either via radio communications or telephone. This also requires maintaining a strong co-operative relationship with all staff of NSWA.
  • Applied interpersonal skills in neutralising hostile and emotionally charged situations.
  • Relay latest information to first responders via electronic means, telephone calls, and radio responses.
  • Operated emergency response systems to update and retrieve up-to-date information for ambulance resources.
  • Communicate pre arrival instructions to Ambulance personnel, helping first responders deliver appropriate care and support to individuals.
  • Receive public emergency and non-emergency calls and supervise response prioritisation in order to effectively dispatch resources while tracking data in real time environments.
  • Identify issues, resolve problems, analyse information & provide solutions to improve operations and provide exceptional service.
  • Passionate about learning and committed to continual improvement.
  • Organised and detail oriented with a strong work ethic.
  • Versatile professional with strong problem solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organisational objectives.
  • Exercises leadership capabilities by successfully motivating and inspiring others.


RETAIL ASSISTANT – MORNING MANAGER

Orana Mall Newsagency
12.2003 - 04.2008
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales.
  • Taking inventory and reconciling cash receipts on a day-to-day basis.
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays.
  • Examine merchandise to ensure that it is correctly priced and displayed.
  • Perform general work activities, such as cleaning and organising shelves and displays and selling merchandise.
  • Scheduled and assigned work assignments to retail team and oversaw completion of tasks.
  • Built a successful retail team by instilling a culture of collaboration and developing daily plans centred on common group goals.
  • Sought ways to improve processes and services provided to customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

Cert III - Assistant in Nursing

Dubbo TAFE
01.2005

Year 12 - undefined

Dubbo College – Senior Campus

Year 10 -

Dubbo College – Senior Campus

Skills

  • Ability to work independently or in a collaborative team environment, including cross departmental teams
  • Calm and efficient during the pressures of a high demand & evolving workload
  • Ability to communicate with a range of stakeholders, including patients and their families in their time of need Ensuring integrity, empathy and respect in these communications
  • Enthusiastic quick learner willing to learn and gain new skills With accuracy & precision
  • Honest, conscientious and hard working
  • Helpful and resourceful in analytical thinking, problem solving and decision making
  • Computer aided dispatch with emergency medical dispatch (EMD)
  • Radio & telephone communications
  • Organisational skills
  • Conflict resolution & interpersonal skills
  • Resource & dispatch coordination
  • Adaptability & multitasking with problem solving aptitude

Certification

  • IAED Certification
  • Clinical Response Grid - CAD Users
  • Advanced Mobile Location (AML)
  • Public Access Defibrillation (PAD) Education
  • Current First Aid Certificate
  • Current Working With Children Check (WWCC)
  • Resources & Logistics training
  • NSWA Flood Rescue modules
  • Preventing & managing workplace bullying, harassment & discrimination
  • Promoting acceptable behaviour in the workplace
  • Call management techniques
  • Recruitment & selection modules
  • Assessing the need for interpreters
  • Empowering all to educate
  • Exploring education delivery methods
  • NSWA advanced psychological first aid in the workplace

Timeline

CONTROL CENTRE OFFICER

NSW Ambulance
04.2008 - Current

RETAIL ASSISTANT – MORNING MANAGER

Orana Mall Newsagency
12.2003 - 04.2008

Year 12 - undefined

Dubbo College – Senior Campus

Cert III - Assistant in Nursing

Dubbo TAFE

Year 10 -

Dubbo College – Senior Campus

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ALYSSA TODHUNTER