Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alyssa Togo-Paragalli

Newcastle,NSW

Summary

Compassionate and reliable healthcare and customer service professional with experience across aged care, retail, and event operations. Skilled in delivering person-centred support, maintaining safety and compliance, and providing exceptional customer experiences. Strong communicator with proven teamwork, adaptability, and a proactive work ethic across fast-paced environments.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Assisatnt in Nursing

Anglican Care
05.2023 - Current
  • Provide holistic, person-centred care to residents, supporting all Activities of Daily Living (ADLs).
  • Measure and record vital signs, neurological observations, and assist with mobility and transfers.
  • Support nurses with documentation, clinical tasks, and supervised vaccination administration (pneumonia vaccine).
  • Maintain a safe environment, uphold resident independence, and communicate collaboratively with families.
  • Assist with domestic duties, food handling, meal preparation, social support, activities, and palliative care.
  • Complete post-mortem care, infection control procedures, and follow resident care plans.

Retail Sales Associate

Footlocker
02.2021 - 01.2023
  • Conducted inventory audits, processed shipment packing, and supported stock organisation.
  • Assisted with opening and closing procedures to maintain operational readiness.
  • Upheld merchandising standards and contributed to store presentation.

Event Staff Member

Sparks Event
2021 - 2023
  • Assisted with merchandise setup, stock movement, and truck unloading.
  • Performed cashier/POS duties and managed guest-facing interactions.
  • Supported event setup and pack-down including signage, furniture placement, and cleaning.
  • Ensured safety compliance by identifying hazards and maintaining clear access routes.
  • Provided directions, answered attendee questions, and contributed to smooth event operations.

Event Staff Member

Sparks Event
2021 - 2021
  • Guided participants along the 35km route and provided directions throughout the event.
  • Assisted in ensuring participant safety, support, and smooth event operation.

Sales Associate

JD Sports
2020 - 2021
  • Provided high-level customer service with open-ended questioning to identify customer needs.
  • Maintained store presentation, stock organisation, cleanliness, and visual merchandising standards.
  • Drove sales, supported team performance, and contributed to meeting KPIs.
  • Worked predominantly in footwear: fitted shoes, maintained stock levels, and supported customer experience.
  • Performed “Goalkeeper” duties including theft prevention, bag checks, and change room security.
  • Processed sales, maintained product knowledge, and contributed to overall store operations.

Volounteer Carer

Parklands Community Preschool
2020 - 2020
  • Supported learning and social activities for toddlers during weekly volunteer sessions.
  • Assisted with cleaning, activity set-up, and general supervision.

Volunteer Cleaner

Mountain Sound Festival
2020 - 2020

Assisted festival operations through cleaning and venue support.

Education

Bachelor of Nursing -

University of Newcastle
Newcastle, New South Wales, NSW
01-2027

High School Diploma -

Central Coast Sports College
Central Coast, NSW
01-2020

Skills

    Healthcare & Clinical:

  • Person-centred care Vital signs & neurological obs ADL support Infection control
  • Palliative care Mobility support Documentation Medical knowledge
  • ADLs & holistic care
  • Vital signs & neurological observations
  • Palliative care & end-of-life comfort
  • Manual handling & mobility support
  • Infection control & PPE compliance
  • Dementia-informed care
  • Simple wound care
  • Documentation & digital charting
  • Medication assistance (oral)
  • Subcutaneous injections (competent under supervision)
  • Behaviour support & de-escalation
  • Team communication & shift handover
  • Customer Service & Retail:

  • POS operations Sales & KPIs Product knowledge Store presentation
  • Cash handling Conflict resolution
  • General & Soft Skills:

  • Strong communication Active listening Problem-solving Patience

Certification

  • First Aid
  • Oral Medication Competency
  • Subcutaneous Injection Competent
  • Mobility Aid & Transfers Competency
  • Fire Safety Certification
  • Infection Control Certified
  • Mental Health First Aid
  • Simple Wound Care Competency
  • National Police Check
  • NDIS Screening Check
  • Up-to-date Immunisation Records

Timeline

Assisatnt in Nursing

Anglican Care
05.2023 - Current

Retail Sales Associate

Footlocker
02.2021 - 01.2023

Event Staff Member

Sparks Event
2021 - 2023

Event Staff Member

Sparks Event
2021 - 2021

Sales Associate

JD Sports
2020 - 2021

Volounteer Carer

Parklands Community Preschool
2020 - 2020

Volunteer Cleaner

Mountain Sound Festival
2020 - 2020

Bachelor of Nursing -

University of Newcastle

High School Diploma -

Central Coast Sports College
Alyssa Togo-Paragalli