Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Wellings

Busselton,Wester

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

7
7
years of professional experience

Work History

Online Personal Shopper

Woolworths Group
Busselton , WA
01.2021 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Woolworths

Woolworths Group
Busselton, Western Australia
12.2019 - Current
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Wrapped, boxed and weighed bakery department products.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Small Engine Mechanic

Small Engines Elliott’s
Busselton, WA
02.2022 - 09.2022
  • Changed out parts, fixed systems and refurbished elements to complete repairs on different types of small engines.
  • Recorded repairs made, time spent and parts used.
  • Organized and maintained hand tools and equipment used daily to maximize work performance.
  • Lubricated, cleaned and repaired parts and components to carry out effective small engine preventive and reparative maintenance processes.
  • Followed factory service manual protocols to restore, maintain and test small engine equipment.
  • Removed, disassembled, inspected and completely renewed engines to perform complete equipment overhauls.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Stone Mason

Hancock Memorials
Bunbury, WA
03.2021 - 11.2021
  • Measured, cut and smoothed stone to maximize fit and complete attractive work for customers.
  • Operated equipment such as cranes and hoists to lift and guide large stones into place.
  • Organized patterns, plans and supplies to efficiently prepare for each job.
  • Cleaned off excess materials and polished surfaces to achieve ideal smoothness and reflectivity.
  • Used rakes and shovels to spread, level and smooth concrete.
  • Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
  • Provided assistance in managing health and safety programs aligned with industry standards.
  • Checked written JSAs and permits for adherence to regulations.

Deli Clerk

Woolworths Group
Busselton, Western Australian
12.2019 - 01.2021


  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Handled equipment, chemicals and materials properly and with caution.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cooked batches of food according to standard recipes.
  • Sanitized dining ware and kitchen equipment according to health code standards.

Waitress

Chinese Dynasty
Busselton, WA
10.2018 - 12.2019
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education

WACE Completed Year 12 - General English And Maths

Busselton Senior High School
Busselton, WA
10.2022

Certificate II - -Building And Construction

Busselton Senior High School
Busselton, WA
10.2022

Certificate II - Engineering

Busselton Senior High School
Busselton, WA
10.2021

Skills

  • Facility and Site Cleaning
  • Site Inspection and Evaluation
  • Industrial Equipment Operation
  • New Employee Training
  • Surface Polishing
  • Proper Waste Disposal
  • Hospitality Management
  • Lawn Mowing
  • Hazardous Waste and Disposal
  • Hazardous Chemicals
  • Surface Sanitizing
  • Hand and Power Tool Operation
  • PPE Safety
  • Painting
  • Scaffolding Erection and Removal
  • Productivity and Time Management
  • Upselling Products and Services
  • Order and Refund Processing
  • Stocking and Replenishing
  • Customer Complaint Resolution
  • Telephone Reception
  • Cooperative Attitude
  • Food and Beverage Experience
  • Calm and Professional Under Pressure

Timeline

Small Engine Mechanic

Small Engines Elliott’s
02.2022 - 09.2022

Stone Mason

Hancock Memorials
03.2021 - 11.2021

Online Personal Shopper

Woolworths Group
01.2021 - Current

Woolworths

Woolworths Group
12.2019 - Current

Deli Clerk

Woolworths Group
12.2019 - 01.2021

Waitress

Chinese Dynasty
10.2018 - 12.2019

WACE Completed Year 12 - General English And Maths

Busselton Senior High School

Certificate II - -Building And Construction

Busselton Senior High School

Certificate II - Engineering

Busselton Senior High School

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