Alyssa Cooke
Wauchope,NSW
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Care Coordinator
Sleep Clinic Services
01.2022 - 02.2023
- Created individualized service plans for clients, incorporating short-term and long-term goals
- Monitored progress towards established goals on an ongoing basis and made necessary modifications as indicated
- Implemented evidence-based practices into daily practice when appropriate.
Chief Administrator
Pherrus Financial Services
06.2017 - 06.2022
- I held a strong understanding of the product and the ways in which they can spearhead growth and increase efficiency for our clients
- Developing robust, accessible business policies and procedures, and implementing these
- Relationship management, including periodic review of client needs
- Engagement with many aspects of the company's administration, as and when needed
- Using my administrative experience to improve resilience and efficiency across the company.
Bar Tender/Shift Supervisor
Freeway Hotel
08.2015 - 08.2017
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Kept bar organized and clean during busy hours
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Improved tender response rates by tailoring proposals to client needs and requirements.
- Secured contracts for company growth through the development of compelling bid submissions.
Administration Officer
Engineering Rubbers
01.2012 - 06.2017
- Participated in strategic planning efforts, helping develop policies and procedures for assigned work units
- Maintained confidentiality at all times when handling sensitive material and documents.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
Education
Bachelor of Paramedic Practice in Medicine -
University of Tasmania
Sydney, NSW04.2016
High School Certificate -
Cherrybook Technology High School
Cherrybrook, NSW10.2008
Skills
- Process Improvement
- Care Planning
- Case Management
- Time Management
- Organizational Skills
- Operational Standards
- Human Resource Management
- Progress Monitoring
- Multidisciplinary Team Collaboration
- Goal Setting
- Scheduling
- Attention to detail
References
- Annette Hoven, Sleep Therapist, (040) 805-0442, annette@sleepclinicservices.com.au
- Amanda Seman, Executive Assistant, (040) 560-0204, Amanda@pherrus.com.au
Timeline
Care Coordinator
Sleep Clinic Services
01.2022 - 02.2023
Chief Administrator
Pherrus Financial Services
06.2017 - 06.2022
Bar Tender/Shift Supervisor
Freeway Hotel
08.2015 - 08.2017
Administration Officer
Engineering Rubbers
01.2012 - 06.2017
Bachelor of Paramedic Practice in Medicine -
University of Tasmania
High School Certificate -
Cherrybook Technology High School
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