Healthcare professional with extensive experience in patient care in fast-paced settings. Demonstrated success in managing clinic operations and training junior staff to enhance patient experiences.
Overview
6
6
years of professional experience
Work History
Senior Dental Assistant and Receptionist
Bella Vista and Baulkham Hills 7 Day Dental Centre
Bella Vista , NSW
01.2022 - Current
Greeted patients, ensuring comfort throughout treatment procedures.
Assisted dental practitioners during diverse procedures, preparing all necessary equipment.
Prepared surgical sites and dental trays prior to procedures.
Sterilized dental chairs and surgery areas between patients to prevent cross-contamination.
Managed opening and closing of surgeries and clinic operations.
Documented sterilization cycles for all instruments used in electronic files.
Conducted daily testing of autoclave and ultrasonic equipment.
Processed radiographs and prepared rooms for OPG scans, PA's, and bitewings.
Conducting dental charting and treatment plans for procedures.
Mixing of alginate for impressions.
Consulting and assisting during orthodontic procedures. Braces - band ups, adjustment of wires/brackets and de-banding. Invisalign- initial photos, placing of buttons, issuing of aligners and follow-up appointments.
Training junior assistants, sterilisation nurses and receptionists.
Receptionist responsibilities;
Ensuring appointments run efficiently within the practice.
Answering phone calls, scheduling, confirming and cancelling appointments
processing payments for procedures, including health funds and medicare.
Managing stock levels across both practice locations
communicating with a team of dental suppliers and laboratories.
Office duties of emailing and scanning
Ensuring X-rays and specialist reports have been uploaded in patient files.
Cleaning and tidiness of the practice throughout the day.
Salon Assistant
Hair By Anne
Annangrove , NSW
07.2019 - 01.2021
Greeted customers to create welcoming salon environment.
Scheduled appointments to optimize service flow.
Maintained cleanliness of utensils, trolleys, and salon areas throughout day.
Mixed and applied toners and colors for clients' hair.
Shampooed hair to prepare for styling services.
Unboxed and verified stock orders for inventory accuracy.
Monitored stock levels and ordered necessary supplies.
Prepared beverages for clients to enhance overall experience.
Education
Bachelor of Midwifery - Nursing Midwifery
Western Sydney University
Sydney, NSW
10-2027
Higher School Certificate -
Mount St Benedict College
Pennant Hills
12-2021
Skills
Customer care excellence
Documentation skills
Punctuality
Eagerness to learn
Effective communication
Team collaboration
Infection control expertise
Strong work ethic
Reliability
Languages
English
Native/ Bilingual
Arabic
Professional
Timeline
Senior Dental Assistant and Receptionist
Bella Vista and Baulkham Hills 7 Day Dental Centre
Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)