Alyssha-Jane Pearce
Mount Barker,SA
Summary
Focused and reliable individual bringing high enthusiasm and extensive knowledge of data entry, time management and customer service. Proven history of conflict resolution with excellent stakeholder and customer engagement. Dedicated to accuracy and regularly focusing on, and improving, areas of opportunity to provide great results.
Overview
13
13
years of professional experience
Work History
Panorama Specialised Processing
BT Financial Group
05.2022 - Current
- Proficiently trained in using multiple systems including, but not limited to, Avaloq and Earthrise to validate and process requests.
- Developed sound knowledge of BT products, including superannuation and investment legislation.
- Handled investors personal information with confidentiality and professionalism, while ensuring the investors needs were met.
- Assisted with training and providing feedback to team members to ensure they are delivery high-quality results on a daily basis.
- Worked consistently to meet or exceed targets as defined by the business.
Client Account Specialist
BT Financial Group
04.2020 - 04.2022
Travel Consultant
Flight Centre
10.2019 - 07.2020
- Developed a loyal client base due to excellent listening and research skills, and a keen understanding of individual expectations.
- Able to handle heavy workloads, whilst taking on new enquiries by utilising exceptional time management skills.
- Handled sensitive information and produced legal invoices with discretion.
Supervisor
Jamie's Italian
05.2018 - 10.2019
- Responsible for opening and closing of the restaurant, including; balancing of floats and daily banking of cash, reconciling timesheets, and ensuring strict cleanliness and food safety standards are met.
- Coached and trained employees on methods for delivering exceptional customer service and handling difficult situations.
Assistant Restaurant Manager
KFC
01.2016 - 08.2017
- Oversaw rostering, inventory management, food and beverage ordering, and daily cash reconciling for a high volume restaurant.
- Hired new employees and delivered in-depth training of strict company policies to workers in food preparation and customer-facing roles.
- Determined operational weak points and implemented corrective actions to resolve areas of opportunity.
Customer Service Team Member
KFC
01.2011 - 01.2016
Service Deli Team Member
Woolworth's
07.2013 - 09.2015
Skills
- Exceptional interpersonal skills
- Customer service expert
- Strong attention to detail
- Time management
- Creative problem solver
- Relationship retention
Projects
CSD Work Management Project
- Collaborated closely with internal and external parties, to generate an insightful report to be presented to key business stakeholders.
- Participated in workshops to challenge our current "best practices" and provide solutions to ongoing problems.
References
Robyn Duggan - 0433 391 680
Rework Team Manager - BT Financial Group
Flavia Conner - 0407 800 409
Payments In Team Manager - BT Financial Group
Timeline
Panorama Specialised Processing
BT Financial Group
05.2022 - Current
Client Account Specialist
BT Financial Group
04.2020 - 04.2022
Travel Consultant
Flight Centre
10.2019 - 07.2020
Supervisor
Jamie's Italian
05.2018 - 10.2019
Assistant Restaurant Manager
KFC
01.2016 - 08.2017
Service Deli Team Member
Woolworth's
07.2013 - 09.2015
Customer Service Team Member
KFC
01.2011 - 01.2016
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