Alyssha Moore
Secret Harbour
Summary
Dynamic Store Manager with a proven track record at Repco Australia, excelling in team leadership and customer service management. Enhanced store profitability through strategic inventory management and innovative merchandising. Skilled in training and mentoring staff, fostering a positive work environment that drives performance and customer loyalty.
Overview
20
20
years of professional experience
Work History
Store Manager
Repco Australia GPC Asia Pacific
05.2024 - Current
- Collaborated with upper management on promotional initiatives, aligning store goals with corporate objectives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Improved rewards program that significantly increased repeat business by rewarding loyal customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Developed and strengthen a very high performing team
- Competed and won numerous team prizes all over Australia
Branch Manager
SAS Autoparts GPC Asia Pacific
08.2020 - 04.2024
- Led branch operations to achieve efficiency and enhance customer satisfaction.
- Developed and implemented strategic initiatives to boost sales and market presence.
- Mentored team members, fostering a culture of professional growth and accountability.
- Analyzed performance metrics to identify trends and optimize operational processes.
- Oversaw recruitment, training, and performance evaluations for branch staff.
- Cultivated relationships with key clients, driving loyalty and repeat business opportunities.
- Managed budgets and financial reports, ensuring compliance with company policies.
- Ensured adherence to safety standards and regulatory requirements throughout operations.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Store Manager
Supercheap Auto
03.2014 - 02.2017
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented training programs for staff, enhancing product knowledge and service skills.
- Managed inventory control processes, reducing stock discrepancies and improving order accuracy.
- Analyzed sales data to identify trends, driving strategic merchandising decisions to boost revenue.
- Implemented safety protocols, ensuring compliance with regulations and promoting a safe shopping atmosphere.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Oversaw staff scheduling, optimizing labor costs while maintaining service quality during peak hours.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Automotive Parts Salesperson
BNT Automotive
01.2006 - 11.2008
- Assisted customers in identifying automotive parts based on vehicle specifications.
- Learned to operate inventory management systems for tracking parts availability.
- Supported sales team by providing product information and recommendations.
- Maintained organization of parts display to enhance customer experience.
- Maintained clean and neat parts counter and sales floor.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Education
Makoura College
New Zealand12-2005
Skills
- Problem-solving
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Team leadership and coaching
- Retail inventory management
- Recruitment and hiring
- POS systems
- Store displays
- Staff management
- Team development
- Payroll management
Timeline
Store Manager
Repco Australia GPC Asia Pacific
05.2024 - Current
Branch Manager
SAS Autoparts GPC Asia Pacific
08.2020 - 04.2024
Store Manager
Supercheap Auto
03.2014 - 02.2017
Automotive Parts Salesperson
BNT Automotive
01.2006 - 11.2008
Makoura College