Alyssia Brown
Andrews Farm,SA
Summary
Proven professional with a track record of enhancing customer satisfaction at Beacon Lighting through effective complaint resolution and process improvement. Skilled in lighting systems and exceptional verbal communication, consistently collaborating across teams to foster continuous improvement. Achieved notable success in maintaining high standards of cleanliness and organization, contributing to a positive customer experience.
Overview
8
8
years of professional experience
Work History
Stock and Maintenance
Beacon Lighting
06.2023 - Current
- Resolved customer complaints in prompt, polite and professional approach.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Collaborated with cross-functional teams to develop and implement process changes
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Assembled and disassembled promotional materials such as signs, banners and cardboard displays.
- Used props and lighting to enhance appearance and visibility of displays.
Food Server
Atlas Continental
10.2021 - 02.2023
- Cultivated warm relationships with regular customers.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Food Prep Cooking Assistant
Delicia
10.2020 - 05.2021
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained and assisted new kitchen staff members.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained high personal grooming standards and uniform presentation.
- Followed food safety practices and sanitation guidelines.
Retail Assistant
Reece Plumbing
06.2016 - 07.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Answered incoming calls and emails to provide product information, features and benefits.
- Used in-store system to locate inventory and place special orders for customers.
Education
Norwood Morialta High School
Magill, SASkills
- Cleaning and sanitizing
- Lighting Systems
- Written and verbal communication
- Continuous Improvement
Timeline
Stock and Maintenance
Beacon Lighting
06.2023 - Current
Food Server
Atlas Continental
10.2021 - 02.2023
Food Prep Cooking Assistant
Delicia
10.2020 - 05.2021
Retail Assistant
Reece Plumbing
06.2016 - 07.2020
Norwood Morialta High School
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