Alyssia Giacomantonio
Ashburton,Australia
Summary
Results-driven Sales Professional recognized for exceeding sales targets and enhancing customer experiences. Builds strong client relationships through effective communication and tailored recommendations. Committed to fostering brand loyalty while supporting a collaborative team environment.
Overview
4
4
years of professional experience
Work History
Sales Representative and Coffee advisor
Nespresso
01.2025 - Current
- Customer-focused sales professional with experience delivering personalised coffee solutions and creating premium in-store experiences for Nespresso customers.
- Delivered personalised coffee consultations, leveraging product knowledge to recommend machines, capsules, and accessories that aligned with customer preferences, enhancing satisfaction and driving sales.
- Consistently achieved and exceeded individual sales targets through proactive customer engagement and premium service.
- Recognised for consistently achieving sales targets, maintaining strong product knowledge, and contributing to a positive, high-performing retail environment while upholding Nespresso’s service standards.
- Cultivated strong customer relationships through confident communication and active listening, providing tailored recommendations that fostered repeat business and increased brand loyalty.
- Skilled in building rapport, identifying customer needs, and recommending products to drive sales and brand loyalty.
- Maintained comprehensive knowledge of Nespresso products and promotions, ensuring accurate information was shared to elevate customer experience and support informed purchasing decisions.
- Contributed to a positive and collaborative team environment while effectively managing time and priorities in a fast-paced retail setting.
Cashier/Customer Service
Top shelf
01.2022 - Current
- Handled cash register operations, including accurate cash transactions, credit card payments, and end-of-day balancing, ensuring financial accuracy and efficiency.
- Provided attentive, friendly service to customers, ensuring a welcoming atmosphere while addressing inquiries about produce, pricing, and seasonal items.
- Worked closely with colleagues to coordinate tasks during peak hours and handle any customer concerns or issues promptly.
- Demonstrated leadership during busy periods by coordinating team efforts and promptly addressing customer concerns.
- Recognised for dedication and commitment to store needs by proactively taking on additional responsibilities to support daily operations.
- Assisted in receiving deliveries, stocking shelves, and rotating inventory to prevent spoilage.
- Designed and implemented visually appealing displays that improved product presentation and attracted customer interest.
Sales representative
M and Ms
01.2025 - 01.2026
- I consistently exceeded sales targets through my exceptional product knowledge, persuasive communication skills, and a genuine passion for engaging customers.
- Promoted and sold M&M’s products to a diverse customer base as a dedicated and enthusiastic Sales Assistant at the AO.
- My attention to detail, ability to upsell, and focus on creating personalized customer experiences allowed me to contribute to the team’s success while building strong relationships with customers.
- Cultivated strong rapport with customers, driving repeat business and loyalty.
- Assisted customers in understanding products and the store's purpose, contributing to overall team success.
- Created fun and welcoming shopping experience, ensuring customer satisfaction with every purchase.
- Demonstrated excellent product knowledge, guiding customers to the best M&M’s choices for their needs.
- Organized and maintained visually appealing sales area, enhancing customer interest.
Education
Degree - Psychology, Economics
Monash University
Clayton, VIC02.2026
High School -
Siena College
Vic, Australia01.2024
Skills
- Sales techniques
- Product and service knowledge
- Customer service
- Visual merchandising
- Inventory management
- Problem solving
- Time management
- Effective communication
- Relationship building
Previous Experience
- Sales Representative, M and Ms, 01/01/25, 01/01/26, Promoted and sold M&M’s products to a diverse customer base., Exceeded sales targets through exceptional product knowledge and persuasive communication skills., Created a fun and welcoming shopping experience for customers., Maintained an organized and visually appealing sales area., Aided customers in understanding products and store purpose., Built strong rapport with customers, fostering repeat business and loyalty., Demonstrated excellent product knowledge.
- Sales Representative and Coffee Advisor, Nespresso, 01/01/25, Present, Delivered personalised coffee consultations., Achieved and exceeded individual sales targets., Built strong customer relationships through confident communication., Maintained in-depth knowledge of Nespresso products.
- Cashier/Customer Service, Top Shelf, 01/01/22, Present, Provided attentive, friendly service to customers., Gained in-depth knowledge of various fruits and vegetables., Handled cash register operations and ensured financial accuracy., Maintained cleanliness and organisation of the shop.
Timeline
Sales Representative and Coffee advisor
Nespresso
01.2025 - Current
Sales representative
M and Ms
01.2025 - 01.2026
Cashier/Customer Service
Top shelf
01.2022 - Current
Degree - Psychology, Economics
Monash University
High School -
Siena College