Alyssia Mann

• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Delivered exceptional customer service through active listening skills and addressing concerns promptly.
• Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Restocked automated medication dispensing equipment.

• Followed safety protocols and regulations when performing roustabout duties, reducing risks and hazards.
• Ensured safe working conditions by adhering to safety guidelines and protocols consistently.
• Attended all safety meetings and utilized techniques learned to avoid mishaps on job.
• Listened carefully to supervisors to understand directions and then carried out all work responsibilities efficiently.
• Performed diverse manual labor tasks, such as throwing and skirting fleeces, penning and pushing up sheep, sweeping the floor and managing the wool press.
• Supported shearing operations, setting up and organisation of the shearing shed and yards for effective stock management and flow of shearing.
• Inspection of fences, crops, sheep and paddock maintenance in preparation for seeding of crop.

• Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
• Operated commercial kitchen equipment and tools.
• Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, barista service, salad bar preparation, re-stocking and stock taking.

Trained new employees, demonstrating use of correct technique and procedures, all conducted using positive reinforcement, respectful and encouraging coaching.

• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
• Conducted regular equipment maintenance checks, ensuring optimal functionality and reducing downtime due to malfunctions.