Amaani Ashraf
Summary
Experienced in sales, community engagement, and event coordination. Customer-focused professional passionate about creating positive brand experiences and building relationships. Thrives in dynamic team environments. Possesses strong multitasking and problem-solving skills, delivering exceptional customer service in fast-paced settings. Excited to contribute to a team that values wellness, teamwork, and personal development.
Overview
3
3
years of professional experience
Work History
Project Coordinator
Virtus Health Partners
12.2022 - 12.2023
- Supported team operations by coordinating daily tasks, improving workflow, and ensuring smooth business execution.
- Scheduled and coordinated meetings, site visits, and appointments with clients and suppliers.
- Assisted in recruitment drives, screening resumes, and coordinating interviews.
- Communicated with customers during promotional events, providing information on services and creating an engaging brand experience.
- Researched competitor offerings to understand customer preferences and improve sales strategies.
- Addressed supplier queries and complaints, ensuring prompt issue resolution.
- Created targeted promotional content for recruitment campaigns, enhancing brand visibility and engagement.
Customer Service & Reception Intern
Badr Al Samaa Medical Centre
06.2021 - 11.2021
- Managed front desk operations, including answering inquiries, scheduling appointments, and providing exceptional customer service.
- Assisted walk-in customers, addressing concerns and ensuring a welcoming and engaging brand experience.
- Collected and analyzed customer feedback to improve service quality and enhance the overall customer experience.
- Promoted products and services, contributing to increased sales, engagement, and customer retention.
- Helped organize community engagement events, fostering a welcoming and inclusive environment for customers.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction.
Education
Master of Business - Information Systems
University of Queensland
12-2026
Bachelor of Science (Hons) - International Business Management
University of Nottingham (Malaysia Campus)
06.2022
Skills
- Microsoft Office
- Competitor analysis
- Market research
- Customer relations
- Administrative support
- Problem-solving
Languages
English
Native or Bilingual
Certifications And Courses
- Financial Statement Analysis (Online course)
- Certification in Advanced Excel, MIS reports and Data Analysis with AI (online course)
- Google Digital Marketing and E-Commerce (Online course)
- Introduction to Python (online course)
- Data visualization with Matplotlib (online course)
Timeline
Project Coordinator
Virtus Health Partners
12.2022 - 12.2023
Customer Service & Reception Intern
Badr Al Samaa Medical Centre
06.2021 - 11.2021
Master of Business - Information Systems
University of Queensland
Bachelor of Science (Hons) - International Business Management
University of Nottingham (Malaysia Campus)
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