Amahli Kipa

• Enhanced mentee performance by providing personalized guidance and support.
• Developed trust-based relationships with mentees through active listening and empathetic communication.
• Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.

• Improved customer service feedback scores through outstanding service.
• Supported managers with organizing store and showcasing new items in eye-catching displays.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

• Prepared promotional materials for display in-store or online.
• Answered customer inquiries regarding product features, pricing, and availability.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

• Proactively identified opportunities for process improvement within the Front of House operations, implementing changes to enhance overall effectiveness.

Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.

• Promoted a positive work environment through clear communication and teamwork among staff members.